What are the responsibilities and job description for the Community Care Coordinator position at NovumHealth?
Our Mission
To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.
Who are we?
Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah.
Position: Community Care Coordinator
Location: Reno, NV – Onsite (This role is not eligible for Remote or Hybrid)
Starting Salary Range: $23 per hour
The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.
What’s the role?
Community Care Coordinators (CCCs) at Nevada Behavioral Health/ NovumHealth help members with behavioral health and substance use needs navigate complex healthcare systems. In this role, you’ll coordinate care plans across multiple providers, ensure members stay connected to treatment, and advocate for their needs in clinical and community settings.
CCCs work closely with physicians, therapists, recovery programs, social service agencies, and families to reduce barriers, prevent gaps in care, and improve long-term outcomes for individuals facing behavioral health and SUD challenges.
What you’ll do:
Additional information:
To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.
Who are we?
Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah.
Position: Community Care Coordinator
Location: Reno, NV – Onsite (This role is not eligible for Remote or Hybrid)
Starting Salary Range: $23 per hour
The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.
What’s the role?
Community Care Coordinators (CCCs) at Nevada Behavioral Health/ NovumHealth help members with behavioral health and substance use needs navigate complex healthcare systems. In this role, you’ll coordinate care plans across multiple providers, ensure members stay connected to treatment, and advocate for their needs in clinical and community settings.
CCCs work closely with physicians, therapists, recovery programs, social service agencies, and families to reduce barriers, prevent gaps in care, and improve long-term outcomes for individuals facing behavioral health and SUD challenges.
What you’ll do:
- Assessing the healthcare needs of individuals within the community and identifying gaps in care.
- Collaborating with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients.
- Assisting patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources.
- Schedule and coordinate appointments across therapy, psychiatry, MAT, and recovery programs.
- Facilitating communication and information exchange between patients, healthcare providers, and other stakeholders involved in the care process.
- Monitor treatment adherence and provide motivational support for recovery milestones.
- Conducting home visits or community visits to assess patients' living conditions, social support systems, and adherence to treatment plans.
- Advocate for members’ needs across healthcare, housing, and social systems.
- Documenting patient interactions, care plans, and progress notes in electronic health records or care management systems.
- Participate in case conferences and team meetings to ensure coordinated care.
- Ensuring members/patients are transported to appointments or other locations as necessary, using Employee’s personal vehicle (mileage is reimbursed).
- Additional duties as assigned.
- Strong knowledge of behavioral health systems, substance use treatment, and community resources.
- Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
- Excellent organizational and time management skills to manage multiple patients and coordinate care effectively.
- Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
- Proficiency in using electronic health records and care management software.
- Understanding of privacy regulations and compliance requirements related to patient information and data security.
- Compassionate and patientcentered approach to care, with a commitment to advocating for vulnerable populations.
- Problemsolving and critical thinking skills to address barriers to care and resolve complex situations.
- Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
- Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.
- At least 1 year of experience in case management, care coordination, behavioral health, or substance use services.
- Bachelor’s degree in healthcare, social work, nursing, or related field.
- Additional certifications or specialized training in care coordination or case management are desirable.
- CPR/First Aid (or willingness to obtain).
- Must pass drug screening and background check in order to start employment with Nevada Behavioral Health.
- Must have independent transportation vehicle to visit multiple locations.
- Must be willing to receive vaccinations in accordance with hospital and state requirements.
- Previous experience working in the community.
- Previous behavioral healthcare experience.
- Having an active and valid PRSS or CHW Certification.
- Competitive Salary
- Generous vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance (Employeepaid)
- Optional supplemental Insurance Coverage
- Company paid access to Employee Assistance Programs (EAP)
- 401k Retirement Savings Plan
- Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
- Preferred Auto, Home and Renter’s insurance through Allstate
- Employee Discounts through Corestream
- …and so much more!
Additional information:
- At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a fulltime basis without the need for current or future visa sponsorship.
- We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $23