What are the responsibilities and job description for the Client Relationship Manager position at NOVO Health Services?
Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.
NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
Position Summary
This role is responsible for building and maintaining strong relationships with key contacts to support customer engagement, business development, and employer branding efforts. The position ensures Novo Health Services remains top of mind for future opportunities while supporting ongoing customer meetings, education initiatives, and data-driven reporting.
Key Responsibilities
- Proactively schedule and participate in introductory and follow-up meetings with key contacts to support long-term relationships and position Novo Health Services as an employer and service provider of choice
- Prepare for and participate in monthly and quarterly customer meetings and reviews
- Conduct linen education sessions to support customer understanding and service excellence
- Analyze reports and prepare presentations for internal and external stakeholders
- Accurately document data, activities, and customer interactions in Salesforce and OneDrive
- Manage assigned responsibilities independently while meeting deadlines and business objectives
Qualifications & Skills
- Prior industry experience or customer service experience preferred
- Strong analytical mindset with the ability to interpret data and insights
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and customer-focused with a positive attitude
- Ability to work independently and manage time effectively
Physical & Travel Requirements
- Ability to travel within the assigned territory with reliable transportation
- Ability to lift 20–30 pounds, bend, squat, and perform job-related physical tasks
- Must be able to perform the essential functions of the role with or without reasonable accommodations
What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.