What are the responsibilities and job description for the Quality Technician position at NOVO Health Services, LLC?
Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
The Quality Technician plays a critical role in supporting site-level Quality and Compliance systems to ensure the hygienic processing of healthcare textiles. This position is responsible for maintaining daily compliance with HLAC, TRSA Hygienically Clean, and ISO 9001:2015 standards while serving as a key on-site resource for infection prevention, product quality, and document control.
This role partners closely with plant leadership to uphold quality standards, support continuous improvement initiatives, and ensure readiness for audits and accreditation reviews.
Key Responsibilities
Conduct routine audits to ensure compliance with HLAC, TRSA Hygienically Clean, ISO, and internal quality standards
Support document control processes, including creation, revision, and approval of site-level documentation
Assist in customer complaint investigations, including data collection and root cause analysis
Perform incoming product inspections and monitor supplier performance to ensure quality standards are met
Track, analyze, and report defect rates to identify trends and support continuous improvement initiatives
Verify critical-to-quality (CTQ) process parameters to ensure consistent product quality
Support corrective and preventive action (CAPA) processes
Provide recommendations to improve quality, efficiency, and compliance across operations
Serve as the on-site liaison for internal audits, regional quality visits, and accreditation reviews
Qualifications & Experience
2–3 years of experience in quality, compliance, or production support (preferred)
Familiarity with HLAC, TRSA Hygienically Clean, or similar hygiene and quality programs
Working knowledge of ISO 9001:2015 standards and internal audit processes
Skills & Competencies
Strong understanding of document control, recordkeeping, and training systems
Analytical mindset with the ability to interpret data, identify trends, and drive improvements
Excellent communication and interpersonal skills
Ability to collaborate effectively with plant staff, management, and senior leadership
Proficiency in Microsoft Office and systems such as SharePoint or Smartsheet for QMS tracking
What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.