What are the responsibilities and job description for the Linen Distribution Technician Glenbrook Hospital IL position at NOVO Health Services, LLC?
Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
Position Summary
The Off-Site Linen Distribution Technician is responsible for ensuring that all client linen needs are met efficiently and accurately throughout the facility. This role includes the timely delivery of clean linen, the safe collection of soiled linen, and adherence to procedures that prevent cross-contamination. The technician serves as the first point of contact between Novo and the client, consistently demonstrating company values through exceptional service and teamwork.
Essential Functions / Key Responsibilities
- Ensure proper transportation of clean linen in covered carts to designated areas.
- Collect soiled linen from designated locations and transport it in covered carts to assigned areas.
- Verify linen quantities before delivery.
- Perform linen inventory as required.
- Resolve client issues promptly and professionally.
- Communicate with the supervisor regarding potential client concerns and linen quality issues.
- Build and maintain strong customer relationships by providing outstanding support.
- Uphold all quality standards and company expectations.
- Maintain a clean, orderly, and safe work environment.
- Follow all established institutional procedures and requirements.
- Operate equipment and perform functions supporting department operations as needed.
- Understand, observe, and adhere to all safety policies and procedures.
- Perform general clerical duties including typing, answering phones, etc.
- Adhere to Joint Commission Standards.
- Assist with additional duties as assigned.
Qualifications
- High School Diploma or GED.
- 1–2 years of experience in healthcare, manufacturing, or a similar industry.
- Strong customer service and relations skills.
- Excellent interpersonal and communication abilities.
- Positive “can‑do” attitude with the ability to work collaboratively.
- Ability to excel in a fast‑paced environment.
- Ability to stand for long periods, walk, bend, stoop, twist, and reach.
- Ability to operate laundry equipment, carts, storage, and dispensing mechanisms.
- Ability to sort and stack items into carts.
- Ability to lift up to 35 lbs.
- Ability to push or pull carts weighing up to 250 lbs.
- Willingness to work evenings, nights, weekends, and holidays.
- Comfortable giving and receiving open feedback.
- Basic computer knowledge and willingness to learn new software applications.
What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.