About NOVICA

NOVICA is a mission-driven, global company headquartered in San Antonio, dedicated to empowering artisans worldwide. Through our regional offices in Asia, Latin America and Africa, we partner with thousands of talented artisans, promoting their handcrafted creations, personal stories and rich cultural traditions to customers around the globe via our online platform, www.novica.com.

As a fast-growing e-commerce retailer with a humanitarian focus, NOVICA is passionate about delivering exceptional products and outstanding service. With the holiday season approaching, we’re seeking a reliable and energetic Fulfillment Operations Lead to help us meet increased demand and support our mission of creating global impact through artisan empowerment.

Job Summary

We seek a detail-oriented and tech-savvy Fulfillment Operations Lead to join our collaborative e-commerce fulfillment team. This hands-on role is responsible for the daily execution of order fulfillment tasks including picking, packing, shipping, receiving, inventory management and returns processing. The ideal candidate is a proactive team player with strong communication skills and a commitment to accuracy and efficiency.

Responsibilities

• Pick, pack, and ship customer orders with accuracy and speed
• Receive, QC, prep and organize incoming products for fulfillment
• Train, lead and guide seasonal fulfillment associates
• Conduct regular inventory audits and assist with stock organization
• Process customer returns and restock items appropriately
• Collaborate with warehouse and customer service teams to meet daily fulfillment goals
• Help maintain a clean, organized and efficient fulfillment center
• Identify, suggest and implement workflow improvements as needed

Qualifications

• Strong reliability, dedication and punctuality
• Exceptional attention to detail and commitment to accuracy
• Ability to stand, walk and move throughout the day in a hybrid office/warehouse setting
• Excellent communication and teamwork skills
• Comfortable using technology and learning new software or systems
• Ability to multitask and thrive in a fast-paced environment
• Previous eCommerce or fulfillment center experience is a plus but not required

Benefits

• $20 - $22 per hour, based on qualifications and experience.
• Opportunity to gain experience in a dynamic e-commerce environment.
• 25% employee discount on NOVICA products.
• Employer paid health insurance for full time staff.

Schedule

• Monday - Friday 8:30 am to 5:30 pm

Location

• 12961 Park Central Ste 1440, San Antonio, TX 78216

Why Join Us?

You'll be part of a close-knit team that values collaboration, consistency and care in delivering an exceptional customer experience. This is an excellent opportunity to grow with a company that appreciates creativity, craftsmanship and global connection. 

NOVICA is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Ready to Take the Lead?

If you’re excited about the opportunity to make a difference and grow with us, we’d love to hear from you! Apply today and let’s work together to create something great.

At NOVICA, we’re building more than a team—we’re building a community. Join us!

Salary : $20 - $22