What are the responsibilities and job description for the Telecommunications Engineer position at Novia Infotech?
Avaya Engineer
Location: 3275 Bennett Creek Avenue, Frederick, MD 21704. Onsite 5 days a week.
Duration: 6 months
Top 3 Required Skills:
1. Telephony Systems Configuration & Avaya (Call Manager, System Manager, Voicemail)
2. Unified Communications – NICE Uptivity, TASKE Reporting, Cisco & Voice Technologies
3. AWS Connect Administration & Telecom Network Design (PBX, Voice/Data Circuits)
Top 3 Preferred Skills:
1. Strong knowledge of IT Infrastructure & Telecommunications Architecture
2. Disaster Recovery & Business Continuity Planning
3. Problem-Solving, Stakeholder Communication & System Troubleshooting
Role Descriptions:
- Job Description Experience in Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems.
- Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video Communications Experience with Telecommunications Technologies Advanced understanding of technical| functional aspects of Avaya PBX systems Administer the Avaya Unified Communications environment.
- AWS Connect configuration and administration.
- Ability to establish communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
- Knowledge of Business Recovery in the event of a disaster.
- Knowledge of Designing Telephony Networks.
- Roles and Responsibilities Establishes voice and data networks by programming features establishing interfaces and integrations following industry standards activating remote access tools. Verifies service by testing and reprogramming circuits| equipment| and alarms identifying and correcting problems conferring with engineers.
- Documents Telecom network by recording configuration diagrams and programming.
- Maintains telecom network by troubleshooting and repairing outages testing network backup procedures updating documentation.
- Administers Avaya phone systems| Call Vector Designing| testing| problem solving and voice mail system.
- Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya| Uptivity| TASKE| AWS Connect.
- Monitor Document Systems user license usage and complete system audits and cleanup.
- Manage all work through the HEAT ticket system and or Agile Sprint project tracking. Required Technical Skills Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems| NICE Uptivity Call Recording| TASKE Reporting | Cisco| Secure Telephone| and Video Communications. Strong knowledge of IT infrastructure and architecture. Excellent leadership and communication skills. Ability to work well under pressure and meet deadlines.
- Strong problem-solving skills and attention to detail.
- Ability to collaborate with other departments and stakeholders.
- Knowledge of the latest trends and technologies in IT.
- Must Have Experience in Telephony Systems configuration. Experience in Avaya Call Manager| System Manager| Voicemail Systems Experience with NICE Uptivity Call Recording Screen capture.
- Experience with TASKE Reporting Experience with Cisco| Secure Telephone| and Video Communications Experience with Telecommunications Technologies Advanced understanding of technical| functional aspects of Avaya PBX systems Administer the Avaya Unified Communications environment.
- AWS Connect configuration and administration.
- Ability to establishing communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
- Knowledge of Business Recovery in the event of a disaster.
- Knowledge of Designing Telephony Networks.
Essential Skills:
- Job Description Experience in Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems.
- Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications Technologies Advanced understanding of technical| functional aspects of Avaya PBX systemsAdminister the Avaya Unified Communications environment.
- AWS Connect configuration and administration.
- Ability to establish communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
- Knowledge of Business Recovery in the event of a disaster.
- Knowledge of Designing Telephony Networks..
- Roles and Responsibilities Establishes voice and data networks by programming features establishing interfaces and integrations following industry standards activating remote access tools.
- Verifies service by testing and reprogramming circuits| equipment| and alarms identifying and correcting problems conferring with engineers.
- Documents Telecom network by recording configuration
Education Requirements:
• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
Years of Experience:
• 8–12 years in Telephony Systems, Unified Communications, or Telecom Engineering