What are the responsibilities and job description for the Engagement Manager – Airport IT Operations position at Novia Infotech?
Role Overview
We are seeking an experienced Engagement Manager to lead and oversee IT operations for a greenfield airport terminal implementation. This role demands strong leadership across Infrastructure, Cybersecurity, ERP systems, and IoT-enabled applications, while ensuring full compliance with federal aviation regulations. The Engagement Manager will coordinate a complex, multi-vendor ecosystem to deliver mission-critical systems in a highly regulated environment.
Key Responsibilities
Program & Operational Leadership
- Lead end-to-end IT operations for a new airport terminal implementation
- Establish and enforce governance frameworks aligned with aviation standards and federal regulations
- Ensure operational readiness, resilience, and continuity across infrastructure, cybersecurity, ERP, and IoT systems
Vendor & Stakeholder Management
- Act as the primary liaison between airport authorities, federal regulators, and technology vendors
- Manage complex vendor ecosystems including SITA, Schneider Electric, and other strategic partners
- Negotiate and manage contracts, SLAs, KPIs, and performance metrics to ensure service excellence and accountability
Compliance & Risk Management
- Ensure adherence to FAA, TSA, and other federal regulatory requirements
- Oversee cybersecurity controls, risk mitigation strategies, and secure operations for critical airport systems
- Manage audits, compliance assessments, and regulatory reporting
Qualifications
Education
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field
Experience
- 10 years in IT program or operations management
- Minimum 5 years working in airport, aviation, or government-regulated environments
- Proven experience delivering greenfield implementations with complex IT ecosystems
- Hands-on exposure to Infrastructure, Cybersecurity frameworks, ERP platforms, and IoT systems
Key Skills
- Strong understanding of federal regulations, aviation standards, and compliance frameworks
- Expertise managing large-scale, multi-vendor IT operations
- Excellent stakeholder management, communication, and leadership skills
- Strong analytical, problem-solving, and decision-making abilities
Preferred Background
- Prior experience in airport IT operations or other highly regulated industries
- Familiarity with aviation technology vendors such as SITA, Schneider Electric, or similar ecosystems
- Experience supporting mission-critical systems in secure and regulated environments