What are the responsibilities and job description for the Inside Sales Consultant position at Novelty Inc.?
Inside Sales Consultant – Corporate HQ
Greenfield, IN | Novelty Inc.
If you’re looking for a typical inside sales role, this isn’t it!
As the Distribution, Independent Channel, and Liquidation/Value segments continue to surge, Novelty Inc. is scaling fast—and Inside Sales will become a core engine for that growth. Early movers in this space are already outperforming traditional sales models, and we’re expanding our team to keep pace with demand. If you want to be part of that shift, now is the time.
Novelty Inc. is rapidly increasing its footprint across Independent Retail, while offering a powerful Value proposition to business owners interested in liquidation and closeout items. We’re searching for an Inside Sales Representative who can strengthen and grow the lower- to mid-tier account base, optimize revenue, and convert leads to consistent, high-performing buyers.
What You’ll Do
• Manage a defined portfolio of Inside Sales accounts and grow revenue by consistently increasing points of distribution (PODs), order frequency, and customer engagement
• Execute against KPIs tied to Revenue Growth, Activities (Calls/Emails/Meetings), Did Buys, PO frequency, Points of Distribution, and CRM pipeline progress
• Drive account performance through high-volume CRM-based outreach, ensuring every customer receives frequent contact, timely follow-up, and tailored product value propositions
• Convert inbound leads, CRM sequences, and inactive accounts into consistent buyers within established timelines
• Support Outside Sales by onboarding and elevating transitioned accounts while striving to grow the average invoice amount and sell-through while identifying potential accounts that can graduate back to Outside Sales
• Maintain detailed forecasting and updated CRM notes, next steps, and sequencing to support visibility across the sales organization
• Provide product recommendations, promotional opportunities, and purchasing guidance to customers that will drive incremental revenue and strengthen account loyalty
• Proactively identify whitespace opportunities within assigned accounts and introduce relevant items from Novelty Inc.’s full portfolio
• Partner cross-functionally with sales operations, marketing, supply chain, and Outside Sales to ensure seamless execution and consistent customer experience
• Maintain pricing integrity, adhere to company standards, and deliver all management requests or assignments on time
• Contribute actively to Inside Sales meetings and support the broader team with ideas, feedback, and collaborative problem-solving
What Makes Novelty Inc. Different In This Role
Novelty Inc. offers a high-velocity, high-impulse product portfolio that wins in fast-turn environments. As part of the Inside Sales team, you’ll be working with Independent Retailers and Value customers who benefit from our Liquidation/Value offerings, giving you multiple ways to drive revenue quickly and efficiently. Your success will be visible and measurable through CRM-driven KPIs and revenue growth across a diverse account set.
Who You Are
• 1 years of Inside Sales, Customer Service, Phone-Based Sales, or related experience in CPG, retail services, wholesale, or multi-channel environments
• Organized, consistent, and highly productive in a CRM-driven environment (HubSpot experience is a plus)
• Comfortable making high volumes of calls, sending strategic email outreach, and running virtual meetings or product walkthroughs
• Motivated by KPIs, revenue targets, and commission acceleration based on increased buying activity
• Skilled at building rapport quickly, tailoring product recommendations to diverse retail formats, and influencing purchasing decisions
• Strategic and data-driven—able to interpret account trends, strengthen performance, and identify growth opportunities
• A strong communicator who fosters a culture of accountability and collaboration across the sales organization
What We Offer
• $25/hr plus split commission upside tied to KPIs and revenue growth
• Full benefits package (medical, dental, vision, 401k)
• Support from a 45-year company with national retail relationships
• A differentiated product and service model that outperforms traditional inside sales environments
If you’re motivated, disciplined, and excited to build a winning career path in a fast-scaling sales division, we want to hear from you!
Salary : $25