Key Accounts/Senior Key Accounts Manager

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices.

NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability.

As a leader on the high-tech frontier, NOVEC is using proven, cost-effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity—a national priority. Today’s technology includes what the industry calls "smart grid," as well as fiber optics and a mobile workforce.

OVERVIEW:

Build strong customer relationships and help connect customers with energy solutions that meet their needs. This position develops business opportunities, provides responsive customer support, and coordinates with internal teams to deliver reliable service.

This position may be filled at the Key Accounts Manager or Senior Key Accounts Manager level based on education, relevant experience, and qualifications.

DUTIES AND RESPONSIBILITIES:

Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

• Develop customer relationships, generate sales leads, and pursue business opportunities for NOVEC and its affiliates.
• Prepare and present proposals, follow up on opportunities, and achieve assigned sales goals.
• Provide technical assistance on energy products, services, rates, and energy management concerns.
• Respond to customer inquiries and concerns, coordinating with internal departments to resolve issues.
• Gather customer feedback and recommend improvements to products and services.
• Support customer communications during outages and service restoration.
• Serve as the primary contact for large power, commercial, industrial, and data center customers.
• Coordinate customer projects and internal teams to support contracted in-service dates, account setup, and ongoing service.
• Prepare, coordinate, and negotiate Electric Service Agreements and Master Power Supply Agreements.
• Work with Power Supply and other teams to develop customer offers and coordinate procurement requests.
• Review billing accuracy and coordinate customer billing schedules and deliverables.
• Serve as the primary 24/7/365 contact for data center outages and maintain related outage procedures.

EDUCATION AND EXPERIENCE:

Key Accounts Manager

• Bachelor’s degree in engineering, marketing, energy management, or a related field, or an equivalent combination of education and experience.
• Three to five years of directly related energy marketing and sales experience, including creating and implementing new product marketing strategies, is required.
• Energy auditing and conservation experience is desired.

Senior Key Accounts Manager

• Bachelor’s degree in business, engineering, or a related field, or an equivalent combination of education and experience. A master’s degree is preferred.
• Five to seven years of directly related experience working face-to-face with government, commercial, industrial, and data center customers across a majority of these areas: electric distribution design and construction, energy problem-solving, energy marketing, product and program sales, rate analysis, project management, and energy management.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong customer service, relationship-building, communication, and presentation skills.
• Ability to apply analytical and technical knowledge to practical customer solutions.
• Strong organizational skills, sound judgment, and the ability to manage changing priorities.
• Proficiency with Microsoft Office and the ability to learn new systems and applications.
• Ability to work independently and collaboratively while maintaining accurate records and protecting confidential business information.
• At the senior level, knowledge of contract execution and administration and the ability to coordinate complex customer requirements across departments.

WHAT WE OFFER:

• Competitive pay
• Premier health benefits, including an onsite wellness center
• Survivor and Disability benefits
• 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
• Life insurance
• Vacation, Sick and Holiday Leave
• Educational Assistance
• Annual Company Events

If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship for this position.

The anticipated starting salary within the posted salary range for the selected position level will be determined based on a variety of factors, including but not limited to the candidate's education, relevant experience, skills, qualifications, certifications, internal equity, and market considerations.