What are the responsibilities and job description for the Medical Front Office position at NovaStar Family Medicine?
Job Overview
NovaStar Family Medicine & NovaStar Express Care are searching for friendly and organized Front Desk Staff to join our team at our medical team. The ideal candidate will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out process. This role is an excellent opportunity for individuals who are passionate about hospitality and are eager to work in a dynamic environment.
Responsibilities
- Greet clients' upon arrival and check them in and out of the clinic in a timely and professional manner.
- Insurance verification the day prior & at time of visit
- Handle client inquiries and resolve any issues promptly and professionally.
- Process payments and handle cash and credit transactions accurately.
- Answer and direct phone calls, and route to appropriate clinic personnell
- Utilize EHR software and phone systems
- Perform night audit duties, including reconciling front desk reports and balancing cash and credit transactions daily with office manager
- Provide exceptional customer service and maintain a positive and welcoming environment for all guests.
- Ensure the front desk area is clean and organized, and perform other administrative tasks as needed.
Qualifications
- High school diploma or equivalent required.
- Prior experience in a medical office or urgent care environment is preferred.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in using hotel software and phone systems.
- Strong attention to detail and organizational skills.
- Ability to lift up to 25 pounds and stand for long periods of time.
- Bilingual or multilingual skills are a plus.
We offer a competitive salary and benefits package, as well as opportunities for career advancement in a dynamic and rewarding environment. If you are a customer service enthusiast with a passion for hospitality, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Free parking
- On-the-job training
Medical Specialty:
- Primary Care
- Urgent Care
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In person
Salary : $10 - $12