Director, Operational Strategy & Service Implementation

Director, Operational Strategy & Service Implementation Full Time Management Chandler, AZ, US Houston, TX, US Yesterday Requisition ID: 2913 COMPANY OVERVIEW NovaSource Power Services is the world’s #1-ranked solar operations and maintenance (O&M) provider and insight-driven total asset optimization partner for renewables asset owners ready to fuel smart growth. With over 20 years of operating experience and a presence on 5 continents, NovaSource has the global reach and strategic capabilities to achieve our clients’ renewables goals around the world. NovaSource’s comprehensive approach to total asset optimization in addition to O&M services includes value engineering, performance analysis, strategic supply chain management, and advanced monitoring systems. The company operates in key global markets managing over 30GW of solar power plants. NovaSource’s expertise extends beyond solar and includes battery energy storage systems (BESS), offering a complete suite of services for the evolving renewable energy landscape. Position Overview The Director of Operational Strategy & Service Implementation will play a critical leadership role in shaping NovaSource’s operational direction and driving service excellence across global operations. Reporting directly to the Senior Vice President of Operations, this leader will collaborate closely with the Performance Optimization organization, Regional and Country Operations leaders, Engineering, EHS, and other functional teams to improve service quality, align global processes, and enhance operational efficiency. The role is responsible for identifying operational risks, assessing business performance, and leading strategic initiatives that drive sustainable improvements in quality, safety, and customer satisfaction. Key Responsibilities Provide oversight and support for the Authorized Service Provider (ASP) work scope and Warranty processes across operations. Establish, standardize, and deploy core operational service processes and procedures that enhance performance and ensure global consistency. Lead a U.S.-focused UPP SWOT team to mitigate risk, drive performance at key improvement sites, and deploy scalable, repeatable solutions. Evaluate business performance to identify gaps, implement standard work, and develop strategies to improve service quality and deliver transactional revenue goals. Identify and implement business system improvements to enhance customer service, workflow management, and reporting capabilities. Develop and manage budgets for operational improvement projects, ensuring optimal resource utilization. Facilitate project selection, prioritization, and execution, driving cross-functional improvement teams and removing barriers to success. Stay informed of industry trends, best practices, and emerging technologies to continuously enhance operational capability. Promote a culture of safety and environmental stewardship, ensuring compliance with all applicable regulations. Perform other related duties as assigned. Leadership Attributes Practical Approach: Applies theory to practice, developing tailored operational plans that deliver measurable ROI and service team success. Continuous Improvement Mindset: Proactively identifies opportunities to increase efficiency and address operational challenges through adaptive, data-driven solutions. Qualifications & Competencies Bachelor’s degree in industrial engineering or a related field; equivalent industry experience may be considered. 7–10 years of operational leadership experience supporting field service organizations. 7–10 years of experience in operational excellence (OE), quality, or process improvement leadership roles. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong communication skills — able to articulate ideas clearly, present persuasively, and engage diverse audiences. Excellent written and verbal communication, analytical, and problem-solving skills. Proven ability to define complex problems, gather data, and drive fact-based conclusions and actions. Comfortable working in a fast-paced, team-oriented environment. Office Physical Requirements All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. US: Diversity Statement – Equal Employment Opportunity It is NovaSource’s policy to provide equal employment opportunity to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.