What are the responsibilities and job description for the Customer Service & Logistics Coordinator position at novartis?
Job Description Summary #LI-Hybrid Location: Diegem, Belgium Relocation Support: This role is based in Diegem, Belgium. Novartis is unable to offer relocation support: please only apply if accessible. Play a pivotal role at the intersection of customer experience, digital innovation, and supply chain excellence. As Customer Service & Logistics Coordinator at Novartis, you will help keep our operations running smoothly by combining systems expertise, data insight, and hands-on coordination. From supporting advanced digital platforms to partnering closely with logistics providers and internal teams, your work will directly enable reliable delivery, informed decision-making, and continuous improvement—making a real impact on how we serve patients and customers every day. Job Description Key Responsibilities Provide technical and functional support for Customer Service systems, including SAP S/4HANA, Peppol, Basware, and Esker Act as SAP S/4HANA Super User, troubleshooting issues and supporting smooth daily Customer Service operations Develop, maintain, and enhance Power BI dashboards and reports to support data-driven management decisions Deliver regular performance reporting and business analysis to monitor Customer Service and logistics effectiveness Coordinate closely with warehouse and third-party logistics partners on deliveries, damages, discrepancies, and stock reconciliation Prepare and consolidate monthly reports covering Customer Service and logistics activities Perform internal controls across Customer Service and logistics, ensuring compliance with Good Distribution Practice and internal procedures Identify opportunities to simplify processes, improve ways of working, and support digital automation initiatives Essential Requirements Previous experience in customer service, logistics coordination, or business support, preferably in a regulated industry Hands-on experience with enterprise resource planning systems such as SAP S/4HANA or similar platforms Strong understanding of end-to-end supply chain and customer service processes, including physical and data flows Proven ability to analyse data and create insights using Power BI or comparable reporting tools Solid organisational, analytical, and problem-solving skills with strong attention to detail Ability to manage multiple priorities and collaborate effectively across functions and stakeholders Proactive, structured, and solution-oriented mindset with openness to digital tools and automation Professional working proficiency in English, with good command of French and/or Dutch You’ll receive: You'll have countless opportunities to develop, whether it’s up, across or outside your comfort zone. We offer you a challenging, international, interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely, flexi-time schedules, ...). Your office will be based in Diegem. Commitment to Diversity and Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Skills Desired Affiliate Marketing, Auditing, Calls Handling, Computer Programming, Conflict Resolution, Customer Care, Customer Requirements, Customer Service, Databases, Installations (Computer Programs), Microsoft Access, Oncology, Order Management, Relationship Building, Sales Support, Sap Erp Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .