What are the responsibilities and job description for the Remote Service Manager (Seattle) position at Novartis Norge?
Position Overview
We are seeking a highly skilled and results-driven Service Manager to oversee and elevate service operations while leading a dynamic team. This role is designed for a self-motivated professional who can manage responsibilities effectively in a flexible work environment, collaborate seamlessly across teams, and maintain high service standards without the need for constant on-site presence.
The Service Manager will play a key role in driving operational excellence, ensuring customer satisfaction, and supporting continuous improvement initiatives. This position offers flexibility in scheduling and work structure, making it ideal for candidates who excel in both independent and collaborative settings.
Key Responsibilities
Oversee and manage daily service operations to ensure consistent quality, efficiency, and performance
Lead, mentor, and develop service team members through coaching, performance reviews, and ongoing support
Establish, implement, and maintain service policies, procedures, and best practices
Monitor service performance metrics, analyze data, and prepare detailed reports for leadership
Resolve escalated customer issues professionally and efficiently, ensuring positive outcomes
Coordinate with internal departments to align service goals and operational priorities
Identify opportunities for process improvement and implement strategic solutions
Ensure compliance with company standards, policies, and applicable regulations
Support workforce planning, scheduling, and resource allocation
Required Qualifications
Proven experience as a Service Manager or in a comparable leadership role
Strong leadership, communication, and interpersonal skills
Ability to work independently while managing team accountability and performance
Excellent organizational and time management abilities
Experience managing teams across multiple locations or distributed environments preferred
Proficiency with service management platforms, reporting tools, and performance dashboards
Must be legally authorized to work in the United States (U.S. applicants only)
Preferred Qualifications
Bachelor’s degree in Business, Management, or a related field
Experience leading service teams in fast-paced or growth-oriented environments
Demonstrated ability to drive service improvement initiatives
Strong analytical and decision-making skills
Compensation & Bonus
Annual Salary: $128,000 – $145,000, based on experience and role scope
Annual Performance Bonus: Typically 10–20% of base salary, contingent upon individual and company performance
Benefits Package
401(k) retirement savings plan
Comprehensive health insurance
Dental insurance
Vision insurance
Life insurance
Work Schedule & Flexibility
Full-Time and Part-Time positions available
Flexible work structure focused on performance, accountability, and collaboration
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are seeking a highly skilled and results-driven Service Manager to oversee and elevate service operations while leading a dynamic team. This role is designed for a self-motivated professional who can manage responsibilities effectively in a flexible work environment, collaborate seamlessly across teams, and maintain high service standards without the need for constant on-site presence.
The Service Manager will play a key role in driving operational excellence, ensuring customer satisfaction, and supporting continuous improvement initiatives. This position offers flexibility in scheduling and work structure, making it ideal for candidates who excel in both independent and collaborative settings.
Key Responsibilities
Oversee and manage daily service operations to ensure consistent quality, efficiency, and performance
Lead, mentor, and develop service team members through coaching, performance reviews, and ongoing support
Establish, implement, and maintain service policies, procedures, and best practices
Monitor service performance metrics, analyze data, and prepare detailed reports for leadership
Resolve escalated customer issues professionally and efficiently, ensuring positive outcomes
Coordinate with internal departments to align service goals and operational priorities
Identify opportunities for process improvement and implement strategic solutions
Ensure compliance with company standards, policies, and applicable regulations
Support workforce planning, scheduling, and resource allocation
Required Qualifications
Proven experience as a Service Manager or in a comparable leadership role
Strong leadership, communication, and interpersonal skills
Ability to work independently while managing team accountability and performance
Excellent organizational and time management abilities
Experience managing teams across multiple locations or distributed environments preferred
Proficiency with service management platforms, reporting tools, and performance dashboards
Must be legally authorized to work in the United States (U.S. applicants only)
Preferred Qualifications
Bachelor’s degree in Business, Management, or a related field
Experience leading service teams in fast-paced or growth-oriented environments
Demonstrated ability to drive service improvement initiatives
Strong analytical and decision-making skills
Compensation & Bonus
Annual Salary: $128,000 – $145,000, based on experience and role scope
Annual Performance Bonus: Typically 10–20% of base salary, contingent upon individual and company performance
Benefits Package
401(k) retirement savings plan
Comprehensive health insurance
Dental insurance
Vision insurance
Life insurance
Work Schedule & Flexibility
Full-Time and Part-Time positions available
Flexible work structure focused on performance, accountability, and collaboration
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $128,000 - $145,000