Field System Engineer

The System Engineer serves as a field-oriented system expert for one of our customers account, responsible for systematically managing escalations, evaluations, and advanced support projects. This role emphasizes structured project management, proactive communication, detailed follow-up, mentorship of service teams, leading technical discussions, and ensuring timely and quality resolutions.

Why Nova:

• Certified Great Place to Work: Recognized in 2022, 2023, and 2024 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
• Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
• Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.

Roles Responsibilities:

• Technical Evaluations: Systematically manage hardware-level evaluations, covering both immediate and strategic technical requirements, with structured communication and regular follow-up with local service and applications teams, customers, and HQ.
• Escalation Management: Manage escalations raised by Intel, ensuring structured documentation, clear communication, regular follow-ups, and adherence to established timelines, technical requirements, and account priorities.
• Customer Interface: Serve as the lead technical representative during escalations, employing systematic approaches for containment, resolution, preventive actions, ongoing communication, and detailed follow-up throughout the escalation cycle.
• Technical Authority: Provide structured technical leadership for troubleshooting, escalations, evaluations, and business development, employing systematic communication and follow-up practices across local and HVM accounts.
• Advanced Tools Utilization: Implement and leverage advanced Python-based analytical tools for swift data analysis, enabling rapid and informed decision-making and conclusion generation.
• Expert Collaboration: Collaborate with Service and Application team leads to offer theoretical insights and hands-on technical support, maintaining structured communication and follow-up to ensure alignment with management-defined priorities.
• Headquarters Feedback: Communicate with HQ teams regarding necessary Engineering Change Orders (ECOs), employing structured documentation, regular updates, and thorough follow-ups driven by fleet performance data, customer feedback (VOC), and business requirements.
• Software Upgrades: Manage alpha-phase software upgrade activities, including process reviews, detailed risk assessments, thorough documentation, proactive communication, and regular follow-ups with HQ SW, HW and local teams.
• Information Management: Systematically track, manage, and communicate updates regarding ECOs, software, firmware, and hardware upgrades from HQ, ensuring structured updates, documentation, and follow-up with local teams.
• Application Team Support: Provide systematic and structured support to the Application team during escalations, development phases, and other hardware-related activities, ensuring clear communication and detailed follow-up.
• Reporting: Generate weekly management reports summarizing ongoing project statuses, critical issues, recommended actions, structured timelines, and clearly documented follow-up plans.

Requirements:

• A degree in Engineering, Physics, Materials Science, or a related field.
• Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is plus
• Comfortable performing basic data analysis using Excel or similar software.
• Ability to interpret data effectively and draw meaningful insights.
• Skilled in creating clear narratives around data-driven findings.
• Confident presenting data insights internally and to customers.
• Knowledge in optics, GUI SW design, and mechanical components
• Ability to travel US and Internationally and support other customer sites- travel up to 20%

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at talent@novami.com