What are the responsibilities and job description for the System Engineer position at BizTek People, Inc. | APA International Placement Consultants?
Duties:
Provide advanced operational support for the services under
Client Computing, which include, but not limited to, Citrix XenApp, VMware
Horizon, Workspace ONE, Bomgar, CrashPlan, Zoom, Box
Monitor email and ticketing system for incidents/issues, with
the goal to meet or exceed defined SLA
Provide end user support and training, and maintain accuracy
of knowledge base articles
Analyze situations and problems to determine resolution
options and to identify root cause
Provide support for troubleshooting of user access,
connectivity, profiles, permissions, printing, system availability, and
performance, and provide end-user education
Responsible for following change control procedures to
plan/test/implement infrastructure and application changes in coordination with
business partners
Work with other cross functional teams to support projects
and initiatives, and to assure knowledge transfer for new systems
Respond to off-hours support escalations, and participate in
on-call on a rotational basis
Requirements
Required skills:
- Minimum of 3 years combined
experience supporting Citrix XenApp/XenDesktop and/or VMware Horizon
- Experience supporting Windows
Client (7/10) and Server (2008 or later) OSes
- Experience with batch automation
& scripting (PowerShell, VBS, Python), SQL, AWS, Azure, Active
Directory, Group Policies, MDM
- Knowledgeable with network
troubleshooting & network services, protocols & technologies (e.g.
DNS, DHCP, VLANs, routing, subnets, etc.)
- Solid understanding and proven
experience with tools such as Process Monitor, Performance Monitor, Event
Viewer, and other server monitoring tools to troubleshoot server software
as well as network issues
- Proven experience utilizing
enterprise level virtualization technologies such as VMware and Hyper-V