Home Care Scheduler

Nova Leap Home Health | South Deerfield, MA

Monday-Friday | 9:00 AM-4:00 PM | 35 Hours per Week

Nova Leap Home Health is seeking a reliable, highly organized Home Care Scheduler to join our South Deerfield office.

This is an important, fast-paced role responsible for coordinating caregiver schedules and helping ensure our clients receive consistent, dependable care. We are looking for someone who thrives in a busy office environment, can manage multiple priorities at once, communicates exceptionally well, and takes ownership of getting the schedule covered.

Home care or healthcare experience is strongly preferred. Candidates with previous caregiving experience who are ready to transition into an office-based role are also encouraged to apply.

The Home Care Scheduler will independently manage the daily caregiver schedule while providing administrative and operational support to the South Deerfield office.

Responsibilities include:

• Independently manage and maintain the daily client and caregiver schedule.
• Coordinate caregiver assignments based on client needs, employee availability, location, and qualifications.
• Respond quickly to caregiver call-outs, late arrivals, and other last-minute schedule changes.
• Work proactively to fill open shifts and maintain continuity of care for clients.
• Answer incoming telephone calls and appropriately triage client, caregiver, and general office needs.
• Maintain accurate scheduling documentation in the agency's software system.
• Enter and track employee time-off requests.
• Distribute client and caregiver schedules as needed.
• Track caregiver credentials and assist in ensuring required documentation remains current.
• Track required employee education and training requirements.
• Complete filing, data entry, scanning, faxing, and other administrative responsibilities.
• Communicate professionally with clients, families, caregivers, and members of the office team.
• Maintain confidentiality and comply with all Nova Leap Home Health policies and procedures.
• Participate in a rotating after-hours and weekend on-call schedule, with an additional stipend provided.

The right person for this position will be someone who is dependable, flexible, organized, and comfortable working in an environment where priorities can change quickly.

Required Qualifications:

• High school diploma or equivalent.
• Previous office or administrative experience.
• Strong computer skills, including Microsoft Office or equivalent programs.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Exceptional customer service skills.
• Ability to remain professional and solution-focused during stressful or time-sensitive situations.
• Ability to work independently while also being a strong member of the office team.
• Reliable attendance and consistent follow-through.
• Ability to participate in the rotating on-call schedule.

Preferred Qualifications:

• Previous home care, healthcare, staffing, or scheduling experience.
• Previous experience working as a caregiver, CNA, HHA, PCA, or similar direct-care position.
• Experience using home care scheduling software.
• Understanding of the challenges associated with caregiver staffing and maintaining continuity of care.

Full-Time - 35 Hours per Week

Monday through Friday, 9:00 AM-4:00 PM

Schedule may be modified based on office and operational needs. This position also participates in a rotating after-hours/weekend on-call schedule with an additional stipend.

Our schedulers are an essential part of our team. Every successfully covered shift means a client receives the care they need and a caregiver has the information and support necessary to do their job well.

If you enjoy solving problems, working with people, staying busy, and making sure the details get handled, we would like to hear from you.

Apply today to join the Nova Leap Home Health team in South Deerfield, MA.

Nova Leap Home Health is an Equal Opportunity Employer.