What are the responsibilities and job description for the Office Assistant position at Nova FIlters inc?
About us
We're a local water filtration and softener company serving homeowners across Central Florida, plus a growing online store. Small team, steady work, no corporate red tape.
What you'll do
- Work directly with our two managers as a go-to partner for whatever the day brings
- Greet and assist walk-in customers picking up filters, parts, and orders
- Talk with customers interested in water treatment systems and help convert that interest into sales
- Answer inbound calls and make outbound calls/texts — quotes, follow-ups, appointment reminders
- Schedule installation, service, and sales appointments for our technicians
- Help support our online store
- Take on daily tasks and projects from our management team as priorities shift
This is a hands-on support and sales role, not a front-desk-only position (we already have a receptionist).
What We're Looking For
Required:
- 1 year of customer service, retail, or sales experience
- Comfortable talking with customers in person, on the phone, and by text — every day, all day
- Organized enough to juggle walk-ins, calls, and scheduling without dropping details
- Strong multitasking skills — able to juggle walk-ins, calls, texts, and scheduling without dropping the ball
- Works well as part of a team
- Reliable and organized
- Basic computer skills (email, spreadsheets, web-based order/scheduling systems)
- Available [days/hours] and able to work in person at our Wildwood office
Preferred (nice to have, not required):
- Experience posting/managing social media for a business (Instagram, Facebook)
- Familiarity with water treatment, plumbing, or home services
Pay: $17.50 - $22.00 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $18 - $22