Order Service/Customer Service Representative

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

Job Summary:

The Order Service/Customer Service Representative processes customer orders and returns, preparing special reports such as customer and government contracts, assures delivery dates, issues credits when necessary, sets up new customer accounts, and trains new department employees.

Responsibilities:

Specific duties include the following: processing customer orders through data entry; routing customers to appropriate departments; providing customers with product and pricing information; initiating, updating, and cancelling customer discounts; filing; processing credit cards; fulfilling customer requests for price quotations, and other miscellaneous duties.

Experience Requirements:

High School education and at least 2-3 years of related experience. This person must have excellent communication skills, fluency in English, and computer literacy. Experience with SAP a plus.

Physical Requirements and Working Conditions:

Office work at a computer, sitting in chair, headset for calls

Why Work for Nova Biomedical

• Flexible Medical, Dental, & Vision Coverage

• Competitive 401k company match

• Bonus Program, Generous PTO and paid holidays

• Generous Tuition reimbursement

• Hybrid and flexible work arrangements

• Professional development, engagement and events

• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices

• Company subsidized cafeteria in our Waltham, MA office

Work Location: Billerica MA, Hours 8:30 AM - 5:00 PM

Targeted Salary Range: $26-$27 per hour

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

About the company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com

EEO Statement: Administrative Support Worker

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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