Customer Service Representative/ Order entry

Job Posting: Customer Support Representative I Order entry

Company: ZOLL Medical Corporation

Location: Chelmsford, MA

Pay rate $27/hour

Essential Functions

• Process orders by, fax, and email via the ORACLE database.
• Provide customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, shipping information, and navigation through the ZOLL web store.
• Ensure customer needs are met within the performance standards set by management.
• Interact with various departments regularly to achieve the best results for customers.
• Promptly answer emails for customers regarding placing orders, shipping/tracking information, returns, and credits.
• Process a high volume of accessory orders via, fax, mail, and email.
• Provide accurate, professional, and responsive customer support to customers and all personnel within the organization at all levels.
• Qualify and execute credit, invoice-only, and return authorization requests.
• Provide verbal, faxed, and email order confirmations upon request by the customer.
• Educate and assist customers in navigating ZOLL’s web store.
• Actively participate in TEAM meetings.
• Perform other tasks as needed.
  
  

Skills Requirements

• 2-5 years of solid customer service experience, preferably in order entry
• Computer database knowledge.
• Professional telephone manner and customer focus.
• Attention to detail, minimizing customer-impacting errors.
• Ability to comprehend complex product configurations, handle multiple tasks, and demonstrate proven follow-up skills.
• Effective oral and written communication skills.
• Ability to learn, retain, and apply knowledge of ZOLL corporate policies and procedures, including sales order flow, shipping, and warranty procedures.
• Required/Preferred Education and Experience:
• High School Diploma or equivalent.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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