Office / Customer Service Coordinator

Nourish Food Service is a dynamic and growing [mention your industry, e.g., culinary, food production, hospitality] company. We pride ourselves on delivering exceptional quality and service. We are seeking a highly organized and versatile Office Support Clerk to join our team and play a key role in our daily operations.

Position Overview:
We are looking for a proactive and detail-oriented Office Support Clerk to provide crucial administrative support across multiple departments. This role is the backbone of our office operations, involving a unique blend of client billing, customer service, bookkeeping, culinary production support, and HR assistance. The ideal candidate will be a tech-savvy problem-solver with excellent communication skills and the ability to manage a variety of tasks efficiently.

Key Responsibilities:

Client Billing & Bookkeeping:

• Prepare and issue accurate client invoices in a timely manner using Xero software.
• Process accounts receivable and follow up on outstanding payments.
• Assist with accounts payable, including data entry and verifying invoices.
• Reconcile bank statements and credit card transactions in Xero.
• Maintain organized and up-to-date financial records.

Customer Service:

• Serve as the first point of contact for clients and visitors, both in person and over the phone.
• Respond promptly and professionally to customer inquiries via email and phone.
• Handle customer complaints or issues with empathy and efficiency, escalating when necessary.
• Maintain a positive and welcoming office environment.

Culinary Department Support:

• Accurately complete and distribute daily production sheets based on chef instructions and order requirements.
• Assist with inventory tracking and ordering supplies as needed.
• Ensure production documentation is filed and communicated effectively.

HR Administrative Duties:

• Assist with the preparation of new hire paperwork and onboarding schedules.
• Maintain confidential employee files and records.
• Schedule interviews and meetings for the HR manager.
• Help draft and distribute internal company communications.

General Administrative Support:

• Create and maintain complex spreadsheets in Microsoft Excel for various operational needs.
• Draft, format, and proofread documents, memos, and reports in Microsoft Word.
• Manage professional communication via Microsoft Outlook (email and calendar).
• Utilize the full Microsoft 365 suite (Teams, SharePoint, etc.) for collaboration and file management.
• Perform other clerical duties such as filing, scanning, and data entry.

Required Qualifications & Skills:

• Proven experience (2 years) in an administrative, clerical, or office support role.
• Mandatory Proficiency in: Microsoft 365, including Word, Excel (including creating spreadsheets, formulas, and pivot tables), and Outlook.
• Mandatory hands-on experience with Xero accounting software.
• Excellent written and verbal communication skills, with experience in drafting professional documents.
• Strong numerical aptitude and attention to detail for bookkeeping and billing tasks.
• Ability to handle sensitive and confidential information with discretion.
• Superb organizational and time-management skills, with the ability to prioritize a varied workload.
• A customer-focused attitude and a team player mindset.
• MUST BE A SELF STARTER

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Accounting, or a related field.
• Previous experience in a culinary, hospitality, or production environment.
• Basic understanding of HR processes.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18