What are the responsibilities and job description for the Helpdesk Support Specialist position at Notre Dame Preparatory School?
Details
Posted: 14-Jul-26
Location: Towson, Maryland
Type: Full Time
Salary: 48,000 - 63,000 annually
Categories:
Technology
About Notre Dame Preparatory School
Founded in 1873, Notre Dame Preparatory School (NDP) is a Catholic, independent, college-preparatory school for girls in grades 6–12 located on a beautiful 65-acre campus in Towson, Maryland. Inspired by the School Sisters of Notre Dame and rooted in the charism of unity, NDP is committed to educating young women to transform the world, a mission the community has been committed to for more than 150 years and accepts with enthusiasm, conviction, and faith.
Position Overview
Notre Dame Preparatory School, an independent Catholic school for girls in grades 6-12, seeks a collaborative, customer-focused technology professional to join our Technology Department.
This position offers an exciting opportunity to support a vibrant educational community while working with a wide range of technologies including classroom technology, audiovisual systems, cybersecurity initiatives, cloud services, infrastructure and user support. The school seeks applicants who reflect and support our commitment to educating young women to be loving, just, and wise.
This is a full-time, 12-month, on-site position.
Position Summary
The Helpdesk Support Specialist provides technical support and exceptional customer service to students, faculty, and staff. This individual supports a wide range of hardware, software, classroom technology, network-connected devices, and cloud-based applications across campus.
Key Responsibilities:
Technical Support
Ability to lift and move technology equipment and work in various school locations.
Why Join Notre Dame Preparatory?
Successful candidates will possess a combination of the following:
Notre Dame Preparatory School offers a competitive, market-aligned compensation package commensurate with the seniority, scope, and impact of this role. The anticipated salary range is $48,000 - $63,000 with flexibility for exceptional candidates along with a comprehensive benefits package including health insurance, retirement contributions, disability and life insurance, and generous paid time off.
Application Process
Interested candidates should apply online through the NDP Employment site and submit:
The school seeks applications from candidates who possess a commitment to Notre Dame Preparatory School’s mission of academic excellence, spiritual growth, and social justice.
Notre Dame Preparatory School is dedicated to the ideals of transformative education. Inspired by the School Sisters of Notre Dame, the school’s founding order, NDP’s dedicated, creative, and extraordinary faculty present an outstanding educational experience, simultaneously rooted in the liberal arts and relevant to today’s society. Through hands-on projects, experiential learning, and foundational coursework, NDP students think critically, solve problems creatively, and communicate clearly. Outside of the classroom, co-curricular and extra-curricular experiences develop their confidence and leadership. The school’s spiritual and justice mission, rooted in the Gospel and inspired by the SSND charism of unity, anchors students as they seek to become loving, just, and wise young women ready to change the world for the better.
Equal Employment Opportunity Statement
Consistent with all applicable laws, Notre Dame Preparatory School will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, national origin, veteran status, sexual orientation, or any other bases prohibited by law, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job.
All employment decisions shall be consistent with the principle of equal employment opportunity, and only valid job qualifications will be required.
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About Notre Dame Preparatory School
Founded in 1873 by the School Sisters of Notre Dame, a teaching order from Germany, Notre Dame Preparatory School is one of Baltimore's oldest Catholic, college preparatory schools for girls. The school's original mission--to foster academic excellence, spiritual growth and practice of social justice in its students--has inspired more than 6,000 living alumnae and continues to inspire the approximately 800 girls currently enrolled in grades 6-12. Notre Dame Prep is located in Towson, Maryland, north of Baltimore City. SCHOOL MISSION STATEMENT Where Girls Become Women Who Transform the World Notre Dame Preparatory School educates and empowers girls to become women who transform the world. As a Catholic, independent, college preparatory school for girls in grades 6 through 12, Notre Dame Prep inspires students to pursue academic excellence, spiritual growth and the practice of justice. Infused with the spirit of the School Sisters of Notre Dame and rooted in the teachings of the Catholic Church, the NDP community strives to answer God’s call “…to act justly, to love tenderly, and to walk humbly with God.” (Micah 6:8)
Connections working at Notre Dame Preparatory School
More Jobs from This Employer
https://careers.nais.org/jobs/22424925/helpdesk-support-specialist
Posted: 14-Jul-26
Location: Towson, Maryland
Type: Full Time
Salary: 48,000 - 63,000 annually
Categories:
Technology
About Notre Dame Preparatory School
Founded in 1873, Notre Dame Preparatory School (NDP) is a Catholic, independent, college-preparatory school for girls in grades 6–12 located on a beautiful 65-acre campus in Towson, Maryland. Inspired by the School Sisters of Notre Dame and rooted in the charism of unity, NDP is committed to educating young women to transform the world, a mission the community has been committed to for more than 150 years and accepts with enthusiasm, conviction, and faith.
Position Overview
Notre Dame Preparatory School, an independent Catholic school for girls in grades 6-12, seeks a collaborative, customer-focused technology professional to join our Technology Department.
This position offers an exciting opportunity to support a vibrant educational community while working with a wide range of technologies including classroom technology, audiovisual systems, cybersecurity initiatives, cloud services, infrastructure and user support. The school seeks applicants who reflect and support our commitment to educating young women to be loving, just, and wise.
This is a full-time, 12-month, on-site position.
Position Summary
The Helpdesk Support Specialist provides technical support and exceptional customer service to students, faculty, and staff. This individual supports a wide range of hardware, software, classroom technology, network-connected devices, and cloud-based applications across campus.
Key Responsibilities:
Technical Support
- Provide Tier 1 and Tier 2 technical support for students, faculty, and staff while prioritizing responsiveness and follow-through.
- Diagnose and resolve hardware, software, printing, network connectivity, and account-related issues within the Microsoft stack.
- Configure, deploy, maintain, and troubleshoot Windows devices.
- Support classroom technology including projectors, displays, document cameras, audiovisual equipment, and instructional technologies.
- Manage device imaging, software installation, upgrades, and asset inventory.
- Support copier, printer, phone, and voicemail systems.
- Maintain accurate documentation and ticket records.
- Assist with cybersecurity initiatives, system updates, patch management, and security awareness efforts.
- Collaborate with vendors and managed service providers to resolve technical issues.
- Participate in technology implementation, upgrades, and special projects.
- Develop and maintain technical documentation, procedures, and knowledge base resources.
Ability to lift and move technology equipment and work in various school locations.
Why Join Notre Dame Preparatory?
- Support a mission-driven educational community.
- Work with a collaborative and dedicated team.
- Broad exposure to infrastructure, classroom technology, cybersecurity, and end-user support.
- Opportunities for professional growth and advancement.
- Positive work-life balance and school-centered environment.
Successful candidates will possess a combination of the following:
- Experience working in an IT support, help desk, or technical support environment.
- Knowledge of the Microsoft environment including Windows, Microsoft 365, Active Directory, Entra and Intune.
- Experience troubleshooting hardware, software, network, and printing issues.
- Strong customer service orientation and communication skills.
- Ability to learn new technologies and adapt to changing needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Commitment to providing exceptional support to faculty, staff, and students.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience supporting educational technology environments.
- Experience with audiovisual and classroom technologies.
- Experience with cybersecurity practices and endpoint management.
- Experience leading projects, or coordinating technical support activities.
Notre Dame Preparatory School offers a competitive, market-aligned compensation package commensurate with the seniority, scope, and impact of this role. The anticipated salary range is $48,000 - $63,000 with flexibility for exceptional candidates along with a comprehensive benefits package including health insurance, retirement contributions, disability and life insurance, and generous paid time off.
Application Process
Interested candidates should apply online through the NDP Employment site and submit:
- A résumé.
- A cover letter describing your alignment with the mission of Notre Dame Preparatory School.
- Contact information for three professional references.
The school seeks applications from candidates who possess a commitment to Notre Dame Preparatory School’s mission of academic excellence, spiritual growth, and social justice.
Notre Dame Preparatory School is dedicated to the ideals of transformative education. Inspired by the School Sisters of Notre Dame, the school’s founding order, NDP’s dedicated, creative, and extraordinary faculty present an outstanding educational experience, simultaneously rooted in the liberal arts and relevant to today’s society. Through hands-on projects, experiential learning, and foundational coursework, NDP students think critically, solve problems creatively, and communicate clearly. Outside of the classroom, co-curricular and extra-curricular experiences develop their confidence and leadership. The school’s spiritual and justice mission, rooted in the Gospel and inspired by the SSND charism of unity, anchors students as they seek to become loving, just, and wise young women ready to change the world for the better.
Equal Employment Opportunity Statement
Consistent with all applicable laws, Notre Dame Preparatory School will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, national origin, veteran status, sexual orientation, or any other bases prohibited by law, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job.
All employment decisions shall be consistent with the principle of equal employment opportunity, and only valid job qualifications will be required.
Create a Job Match for Similar Jobs
About Notre Dame Preparatory School
Founded in 1873 by the School Sisters of Notre Dame, a teaching order from Germany, Notre Dame Preparatory School is one of Baltimore's oldest Catholic, college preparatory schools for girls. The school's original mission--to foster academic excellence, spiritual growth and practice of social justice in its students--has inspired more than 6,000 living alumnae and continues to inspire the approximately 800 girls currently enrolled in grades 6-12. Notre Dame Prep is located in Towson, Maryland, north of Baltimore City. SCHOOL MISSION STATEMENT Where Girls Become Women Who Transform the World Notre Dame Preparatory School educates and empowers girls to become women who transform the world. As a Catholic, independent, college preparatory school for girls in grades 6 through 12, Notre Dame Prep inspires students to pursue academic excellence, spiritual growth and the practice of justice. Infused with the spirit of the School Sisters of Notre Dame and rooted in the teachings of the Catholic Church, the NDP community strives to answer God’s call “…to act justly, to love tenderly, and to walk humbly with God.” (Micah 6:8)
Connections working at Notre Dame Preparatory School
More Jobs from This Employer
https://careers.nais.org/jobs/22424925/helpdesk-support-specialist
Salary : $48,000 - $63,000