What are the responsibilities and job description for the Guest Service Representative position at Nothing Bundt Cakes?
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! The Nothing Bundt Cakes (NBC) Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator is the First point of brand contact in our bakery and serves in an essential role to engage and
bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The
Joy Creator embodies NBC core values and demonstrates a strong commitment to guest satisfaction
as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
guest experience.
connected.
surfaces.
Education, Certifications and Work Experience Requirements:
Work Availability:
Must have the flexibility to work various shifts, including weekends and
holidays, based on changing business demands.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The
Joy Creator embodies NBC core values and demonstrates a strong commitment to guest satisfaction
as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to
guest experience.
- Maintains strong product knowledge to educate guests on NBC cake distinction, size and
- Suggests additional merchandise, including balloons, candles, and cards, to complete a
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and
connected.
- Upholds a clean and organized bakery presentation, which may include routine
surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NBC policies and procedures, including
- Maintains a consistent work attendance and punctuality record.
- Servant’s Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Spirit of a Champion
- Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues
- Operates with a strong sense of urgency and adheres to NBC brand standards.
- Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient,
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Understands basic arithmetic; can perform calculations when needed and provide monetary
- Has the capacity to stand for extended periods of time and work in a fast-paced
- Has the ability to perform repetitious, physical tasks that require the strength to lift items of
Education, Certifications and Work Experience Requirements:
- Applicants must be 15 years of age or older.
- While no formal education or work experience is required, previous guest service
Work Availability:
Must have the flexibility to work various shifts, including weekends and
holidays, based on changing business demands.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy