What are the responsibilities and job description for the Fulfillment Specialist position at Notgrass History?
This is a full-time position (40 hours per week with occasional overtime) at our headquarters in Jackson County, Tennessee.
About Notgrass History
Notgrass History is a family-owned corporation that exists to glorify God by producing materials centered in His Word that help parents train their children to honor God with heart, soul, and mind. We are on the lookout for talented, diligent, and energetic people who can help us accomplish our mission. https://notgrasshistory.com/Description
This person will serve homeschooling families around the United States by picking and packing orders for shipment. We are seeking a detail-oriented and reliable Fulfillment Specialist to join our team. In this role, you will be responsible for accurately fulfilling customer orders, processing incoming and outgoing inventory, and maintaining a clean, safe warehouse environment. Your primary goal will be to delight our customers with prompt and precise deliveries.
Key Responsibilities
- Order Fulfillment: Pick, pack, and seal order packages securely according to company standards; select cost-effective shipping options; contact customers directly when address clarification is required.
- Shipping & Receiving: Process small parcel and freight shipments; handle freight loading/unloading; stage packages for carrier pickup (USPS, UPS, FedEx); organize incoming inventory.
- Returns Processing: Inspect incoming returns promptly, update inventory for restock or clearance, dispose of unsellable stock, and coordinate details with Customer Care.
- Inventory & Materials Preparation: Stock packing supplies and shipping boxes; pre-pack literature, student workbooks, and curriculum package kits to prepare for peak seasons.
- Safety & Maintenance: Keep aisles clear, dust mop warehouse floors daily, dispose of trash weekly, and maintain a safe workspace.
- Team Collaboration: Support team members across departments, attend required company meetings or events, and maintain strong, positive working relationships.
Basic Qualifications and Expectations
- Must be 18 years old
- Must have a valid Tennessee driver's license
- Must be able to operate an extended van
- Must be able to lift up to 60 pounds
- Must be able to stand/walk for up to 12 hours
- Attention to detail and a commitment to delivering an exceptional customer experience.
- Strong communication skills to report inventory shortages, ask questions, and resolve shipping obstacles proactively.
- Ability to follow safety guidelines, company policies, and core values consistently.
- Flexibility to assist with cross-departmental tasks, seasonal prep, or company trade shows as needed.
Preferred Qualifications
- Computer experience
- Excellent communication skills
- Positive attitude
- Ability to think creatively
Pay: $16.00 - $19.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
- Paid training
Work Location: In person
Salary : $16 - $19