Port Manager - US Ship

The Port Manager is responsible for the total operations within their department or team, ensuring that objectives are met efficiently and in alignment with company goals. The Port Manager will work under the direct guidance and instruction of the Regional Manager. This role involves leading and developing a team, monitoring performance, and ensuring compliance with organizational policies and procedures. The Port Manager will work closely with senior leadership to implement strategies, handle resource allocation, and drive continuous improvement initiatives. They will also serve as a key point of contact between the local port office and upper management, facilitating communication and ensuring smooth workflow. Additional responsibilities include budgeting, performance reviews, and ensuring a positive and productive work environment.

Cost control & compliance

• Responsible for maintaining profitable operations across all assigned offices, targeting a minimum profit margin of 12%. 
• Ensure the timely processing and ongoing accuracy of all billing activities.
• Monitor and analyze key performance indicators (KPIs) related to cost, compliance, revenue, profit and loss (P&L), turnover, and other relevant metrics.
• Support the creation and management of operational budgets for assigned port(s), ensuring adherence to financial goals.
• Oversee profit and loss (P&L) responsibilities, ensuring financial performance aligns with company objectives.

Safety

• Monitor and track safety key performance indicators (KPIs) and training compliance.
• Organize and lead safety meetings to promote awareness and best practices.
• Ensure all personnel complete and comply with mandatory safety policies and requirements.
• Prepare and submit safety reports as required.
• Ensure the office is suitable for visits from colleagues, customers, government officials, stevedores, port managers, and general visitors.
• Implement and enforce the NLI safety program, ensuring full compliance with all federal, state, and local regulations.

People & Workplace 

• Participate in the recruitment process, including interviewing and approving new hires.
• Manage employee turnover and retention efforts.
• Handle all aspects of employee management, including hiring, training, terminations, and disciplinary actions, including HR as necessary.
• Ensure all personnel complete and comply with mandatory training requirements.
• Maintain regular communication with principals, customers, and Port Partners.
• Collaborate effectively with team members to achieve shared objectives and foster a positive, cooperative work environment.
• Demonstrate a strong commitment to achieving goals, maintaining a sense of urgency, overcoming challenges, and efficiently resolving issues, even when faced with obstacles.
• Ensure that all staff receive the appropriate training activity such as maritime, language, or industry trade courses.
• Ensure that all training is properly documented and conducted within timelines established by NLI policy.
• Board vessels as needed for operational training, operational oversight and relationship purposes.

Sales/Growth

• Build and maintain relationships within the local community.
• Actively participate in local maritime organizations – Propeller Club, etc. (specific organizations will vary based on Port and commodity).
• Identify and recommend local opportunities, discussing relevant information with your supervisor.
• Communicate regularly with principals, customers, the Port Authority, Terminals and relevant government agencies.
• Participate in sales calls and events related to customer accounts.

Quality of delivery  

• Define and uphold standards for communication quality and timeliness in both internal and external customers.
• Provide regular reporting to leadership on CRM metrics, user engagement, and system ROI.
• Maintain internal content calendars and ensure alignment with organizational goals and key initiatives.
• Support client-facing teams with tailored communication tools and templates for seamless delivery and messaging.
• Ensure verbal and written communications are delivered accurately, timely, and completely.
• Provide training and guidance as needed to the local port office to ensure the company standard of quality is delivered.

Misc.

• Abide by company HSEQ policies and procedures.
• This job description is not exhaustive; additional duties may be assigned as needed. This role may evolve in response to changes in industry practices and technological advancements.

Education / Experience: 

• A combination of relevant education (e.g., degree, certifications) and hands-on experience is preferred. 
• High School diploma or GED required, bachelor’s degree in business, Maritime, or related field desirable. 
• Minimum of five (5) years of relevant experience in the Maritime Industry required. 
• Minimum of three (3) years management experience required.

 Competencies:

• As part of our commitment to collaboration and team performance, this role is expected to be performed fully onsite at the assigned office.
• Proficient in using computer software and applications with a strong ability to quickly adapt to new technologies and tools.
• Ability to manage multiple tasks and thrive in a fast-paced, dynamic environment with tight deadlines.
• Skilled at adapting quickly to shifting priorities and delivering both short-term analytics and long-term projects.
• Strong communication and leadership abilities are essential.
• Comfortable collaborating with in-office and remote teams at all levels to gather necessary information.
• Highly organized, detail-oriented and efficient in managing tasks.
• Team-oriented with the ability to lead, listen and influence.
• Proven leadership and team management experience.
• Excellent organizational and time management skills with the ability to plan and prioritize meeting deadlines and achieving strategic goals.
• Strong conflict resolution and negotiation skills, with the ability to influence others effectively.
• Demonstrated ability to perform and deliver results under pressure.
• Ability to collaborate across all departmental functions.
• Self-directed, growth mindset and results oriented.
• Ability to travel regionally and internationally as required.
• Possess a valid driver’s license and accident-free motor vehicle record.
• Must be able to provide and maintain automobile insurance according to state laws.
• Must be able to obtain and maintain a Transportation Workers Identification Card (TWIC), within 90 days. 
• Must have reliable and consistent transportation, as approved by terminals/ports.
• Must be able to work a flexible schedule based on business needs including days, nights, weekends, and some holidays.

 This position involves a combination of office-based work and shipboard duties, which may include time aboard vessels at dock.

• While in the office, work is typically performed in a climate-controlled environment with standard office equipment.
• While aboard vessels, employees may be exposed to varying weather conditions, confined spaces, moving machinery, and potentially hazardous materials.
• May require climbing ladders, walking on uneven or slippery surfaces, and working in elevated or enclosed areas.
• Must be able to lift and carry equipment or supplies up to 25 pounds as needed.
• Personal Protective Equipment (PPE), including but not limited to hard hats, safety footwear, gloves, and life vests, must be worn as required by company policy and maritime regulations. The required PPE will be organized by your supervisor.
• Compliance with all maritime safety regulations—including U.S. Coast Guard, OSHA, and company protocols—is required. Participation in safety drills, emergency response training, and regular safety briefings are mandatory. 
   

Norton Lilly International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin or ancestry, citizenship, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.