What are the responsibilities and job description for the Mini Bar Service Attendant position at Northwood Hospitality?
Mini Bar Service Attendant at Conrad Nashville
Job Summary: We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.
Essential Functions:
- Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
- Deliver excellent customer service in an efficient manner.
- Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
- Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
- Keeps cart clean and orderly
- Ensure mini bars are defrosted, clean and in good state of repair at all times.
- Ensure mini bar product is fresh and has not exceeded its expiration date.
- Adhere to DND (Do Not Disturb) processes and procedures.
- Maintain appearance and uniform standards.
- Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
- Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
- Gives recognition to repeat guests
- Special projects and duties as assigned
Education & Experience:
- Minimum of 1 year housekeeping/mini bar experience preferred
- Minimum of 1 year hotel experience preferred
Skills & Abilities:
- Excellent time management skills
- Passion for hospitality and customer service focused.
- Team player
- Can communicate well with guests, supervisors and coworkers.
Physical Requirements:
- Lifting may include equipment or furniture weighing up to 25 lbs. with or without reasonable accommodations.
- Must be flexible to work any day of the week, weekends, and holidays if assigned.
- Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.
Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Medical/ Dental/Vision– eligible after 60 days
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Awesome Paid Time Off policy
- Hilton Discounts Worldwide
- Northwood Hospitality Discounts
- Free Parking
