Conference Service Manager

Who we are: The Ballantyne, A Luxury Collection Hotel is a place with luxurious guest rooms, event venues and social spaces and luxurious resort amenities. Savor in the artfully presented, regionally inspired new American cuisine, and sample one of the Carolinas’ largest whiskey collections. Our Guests enjoy a curated experience like afternoon tea. 

Job Summary:  The Social Catering Sales Manager is responsible for achieving catering revenue goals by actively generating new and repeat catering, social and corporate business, to include meeting rooms and function space, banquet and catering services, guest rooms and additional services such as the Spa. The focus of this job will be the social catering events such as weddings and corporate holiday parties, with the goal of driving customer loyalty by delivering service excellence throughout the sales process.

Job Duties:

• Receives sales leads via telephone, email and walk-ins for catering and social functions, including weddings, mitzvahs, corporate holiday parties and related events.
• Provides information about the property, answers questions and schedules appointments and tours.
• Identifies, qualifies, and solicits business to achieve goals.
• Meets with potential clients to discuss and understand their needs; conducts tours of the property and recommends appropriate event space and catering services.
• Negotiates guest room rates, meeting room rentals, function space and hotel services within approved booking guidelines.
• Secures business and maximizes revenue by upselling.
• Develops and maintains relationships with clients and potential clients to produce additional business, to include attending community and networking events.
• Entertains qualified clients per department guidelines.
• Attends and represents the hotel at industry trade shows and conventions.
• Composes and types routine correspondence, reports, sales contracts, and business proposals.
• MUST be able to work a flexible shift that includes: Days, Afternoons, Nights and Weekends. Plus, work Holidays as well, if needed.

Note: May be assigned other duties by supervisor or management

Education and Experience:

• High School Diploma or equivalent
• Bachelor’s Degree preferred
• Minimum 1 year Catering Sales with the main focus on social events experience is preferred

Skills & Abilities:

• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Knowledge of types of room set-ups, capacities, relation to type of events, etc.
• Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
• Extensive knowledge of hotel and competitive market
• Computer skills
• Excellent inter-personal and sales related skills

Physical Requirements:

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Able to work in a fast paced, stressful environment.
• Must be able to lift up to 15 lbs. occasionally.
• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
• Ability to talk, hear, see, stand, walk, bend, kneel, stoop, crouch, crawl, climb, reach and perform repetitive motions.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (4 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Marriott Hotel Discounts Worldwide
• Northwood Hospitality Discounts 
• Discounts at our Gallery Restaurant and Spa

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.