Senior Director, Product Management – Service & Claims

About the Job Lead teams of product managers and technical business analysts that work on empowered cross functional teams to solve hard problems for both customers and the business. Work with other Directors in Engineering, Design, Service, Sales and Claims on everything from strategy and vision through to building and maintaining our digital products. This role will also lead continued efforts of a large-scale service organization transformation. What You’ll Do Vision: Set the long-term (2-3 years) vision of a product portfolio (multiple products) including how they will be funded and produce business outcomes. Responsibility for cultivating an environment of understanding the products and championing the strategy. Goals: Set the product objectives and key results for the product portfolio. Align other functions like engineering, design, finance, marketing, service and sales around a common set of measurable goals. Requirements: Specify the market needs in relation to the product for both existing and future products based on research. Use data and marketplace research to prioritize and create complex business cases, with enterprise dependencies, and lead to the development and implementation of complex product strategies for both internal and external customers. Roadmap: Provide a high-level direction that illustrates the epics and features that will be delivered across a portfolio of products or platforms and how it integrates with other cross functional team efforts. Deepen partnerships with key enterprise functions through identifying shared outcomes, spearheading leadership communications and buy-in, and ongoing stakeholder management Leadership: Create the future by fostering an engaging environment and encourage accountability and development. Break down barriers so individuals and teams can be accountable and responsible to do their best. Align employee's passion to business value outcomes, grow talent and proactively solve for talent gaps. Turn challenging teams, interpersonal conflicts, and cross-departmental political initiatives into opportunities. Pinpoint root causes of disagreement to resolve conflict. Drive high performing teams and lead with expertise, energy and empathy. Data Driven: Build a culture of making data driven decisions that influence business, engineering, and other stakeholders to model this behavior. Combine data across multiple products or departments to create broader insights. Architect a Team: Identify the people and skills needed for a team and go out and build or change a team based on those needs. Identify and recruit internal and/or external industry resources to address those needs. Prioritization: Set long term goals for both the product portfolio and team members. Accountability for helping teams track progress against key results and help balance priorities with corporate strategic initiatives or the introduction of new Risk or Investment products. Requirements: Accountability for their team's product requirements including the ability to evaluate what good requirements look like. Teach and lead others through how to write requirements and effectively use them to build a product. Define the Product: Identify and validate problems and/or opportunities for multiple user groups/scenarios across the company. Align stakeholders and document high-level business requirements or manage vendor relationships and any applicable request for proposal (RFP) or proof of concept (POC) processes. Communication: Collaborate cross functionally with business partners and executives in engineering, marketing, design and sales to allow for the smooth and efficient flow of product activities. Skills You Have Bachelor's degree or equivalent technical, business or financial field experience. 15 years of working as a product manager on technology-powered product teams. Working knowledge of modern techniques in product discovery and delivery. Excellent written and oral communication skills, including experience in high-level business discussions and deep technical discussions. Certification or course completion in agile methods (Scaled Agile, Pragmatic Marketing, etc.). 5 years of formal people management experience managing other product managers. Ability to work in a matrix organization. Additional Skills We’d Love Preferably also holds a Masters in Business Administration (MBA). #LI-Hybrid Compensation Range: Pay Range - Start: $149,380.00 Pay Range - End: $277,420.00 Geographic Specific Pay Structure: Structure 110: $164,290.00 USD - $305,110.00 USD Structure 115: $171,780.00 USD - $319,020.00 USD We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual. What started in Milwaukee, WI has grown into 7,000 home office professionals split across 3 campuses: New York City, Franklin and downtown Milwaukee (HQ) - each one bringing with it its own unique talent and culture. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual as we are growing our digital and tech capabilities and are always on the lookout for bright, tech-savvy candidates. Northwestern Mutual is proud to be an equal opportunity and affirmative action employer. We have chosen to build a diverse and inclusive workplace where talented people from all backgrounds want to be, want to stay, and want to build their future. We celebrate and support our differences for the benefit of our employees, our products, and our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

Salary : $149,380 - $277,420