Front Desk Lead/Administrative Support

We’re hiring for a Front Desk Lead position, which, while it may sound straightforward, is designed to be a stepping stone into operations, marketing, and leadership roles within our firm.

This is a full-time role in our Westport CT office. The Front Desk Lead will oversee receptionist duties, maintains office facilities, and assists with administrative work as needed.

Key responsibilities include:

Visitors & Communications:

• Greet and direct visitors, coordinate security access, and work with building management
• Answer, screen, and direct calls and voicemails from the general inbox.
• Maintain the office directory and process mail.
• Run and distribute daily and monthly reports.

Facilities:

• Maintain and stock the reception, conference rooms, mail/copy room, and kitchen.
• Manage inventory and order office supplies.
• Coordinate with service providers for office maintenance.

Policy Post Approval Processing:

• Log and distribute issued policies from Home Office.

Administrative Assistance:

• Provide help with administrative tasks as needed.

Required Skills and Qualifications:

• Excellent customer service and communication skills
• Effective interpersonal skills.
• Proficient in computer and Microsoft Office skills.
• Ability to manage and coordinate multiple tasks efficiently.
• Strong organizational skills.

Why Join Us?

• Growth Potential: Cali, our Director of Operations, began in this role at the end of 2021 after earning a degree in communications. She has since been promoted twice and now serves as second in command at our Westport office.
• Career Advancement: Olivia, who currently holds the role, started in October 2024 and has already advanced to an operations lead position, prompting us to seek her replacement.
• Wider Horizons: As part of a large organization like NM, your career advancement opportunities aren't just limited to our office but extend across various cities and regions nationwide.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $60,000