What are the responsibilities and job description for the Financial Planning Associate position at Northwestern Mutual?
Overall Function - PART-TIME or FULL-TIME ROLE
The Associate specializes in client service and supporting the financial representative as he/she focuses on building his/her practice and client relationships. This role is not a sales position. With licensing, this role grows into an Associate Financial Representative "AFR" and ensures the continuation of an efficient, effective and organized office. This individual is a liaison between the financial representative and clients. Specific responsibilities may include but are not be limited to:
Support
Handle client scheduling and calendaring
Handle case notes, process correspondence and maintain client case files.
File new statements, account forms and other insurance/investment-related materials
Answer client calls as appropriate
Input data, create proposals and gather information at direction of financial representative in preparation for client/prospect meeting
Contact clients to gather information and schedule insurance medical exams
Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
Communicate with home office to supply or obtain information
Prepare/send forms for client signature
Prepare policies for delivery
Client Service Support | Life & Disability Insurance
Participate with the support of employing financial representative in various activities of the sales cycle for non-securities products
Call clients to complete insurance related applications
Review insurance applications, conversions and policy changes for completeness and accuracy
Arrange medical, paramedical and any exams necessary for underwriting
Provide current status and account values for insurance related accounts
Contact and advise clients regarding late payments and other sales and service related issues
Process related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)
Qualifications
A positive attitude and great team member
Health and Life licensed or gain licensing within 6 months of employment
Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
Excellent oral and written communication skills
Familiarity with Microsoft applications and data entry and information retrieval software
Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
Strong attention to detail with the ability to work with a high degree of accuracy
Ability to proactively identify what needs to be accomplished and take action as appropriate
Ability to embrace change and work in a fast-paced environment
Ability to work both independently and in a team