What are the responsibilities and job description for the Team Leader - 988 Lifeline Program position at NORTHWESTERN COUNSELING & SUPPORT SERVICES INC?
At NCSS, our 988 Lifeline program provides immediate, compassionate support to individuals in crisis. As one of only two 988 Lifeline centers in Vermont, we connect with people through phone, chat, and text ensuring no one has to navigate a crisis alone.
We’re seeking a Team Leader who combines strong clinical skills with a collaborative leadership style. In this role, you’ll lead a team that provides direct crisis support and guiding day-to-day operations of the 988 Lifeline program. You’ll work closely with law enforcement, emergency responders, internal teams, and community partners to coordinate effective responses, while supporting and supervising staff and interns.
You’ll also help ensure the program runs smoothly behind the scenes managing scheduling and coverage, reviewing documentation, supporting staff training and performance, and tracking data required by statewide partners. In collaboration with the Community Mental Health Services Division Director, you may also assist with broader program outcomes.
In this role, you will:
- Provide 988 Lifeline support via phone, chat, and text
- Help lead daily operations, including scheduling and team support
- Supervise, train, and mentor staff and interns
- Collaborate with emergency services and community partners
- Support quality assurance and required data tracking
This is a meaningful opportunity to lead a dedicated team while making a real-time impact in the lives of those in crisis.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Qualifications:Master’s Degree
Valid license (Licensed Mental Health Counselor, Licensed Social Worker or Licensed Psychologist) to practice in the State of Vermont or be licensure eligible.
Salary : $30 - $32