What are the responsibilities and job description for the 988 Lifeline Responder position at NORTHWESTERN COUNSELING & SUPPORT SERVICES INC?
Our 988 Lifeline Team is currently seeking to fill a variety of positions to provide full- and part-time support, for all scheduled hours — weekdays / nights, weekends, and holidays. Candidates must demonstrate strong technical proficiency, as this role requires consistently multitasking across multiple technology systems throughout each shift.
At Northwestern Counseling & Support Services, Inc., we are dedicated to providing immediate and compassionate support to individuals in crisis. As a key partner with the 988 Lifeline, our mission is to ensure that everyone has access to the help they need, when they need it the most. We are seeking dedicated 988 Lifeline Responders to join our dynamic team and make a meaningful impact in our community.
Key Responsibilities:
- Provide immediate assessment, intervention, and referrals for individuals in crisis as part of NCSS' contracted services with the 988 Suicide & Crisis Lifeline.
- Deliver 988 Lifeline services through telephone, chat, and text platforms, ensuring accessibility for all individuals seeking help.
- Refer clients to appropriate community resources when clinically indicated, ensuring they receive the support they need.
- Conduct follow-ups via phone, chat, and/or text per 988 Lifeline and NCSS policies to provide ongoing support and monitor client well-being.
- Be an active, responsive, and supportive member of the Emergency Services & 988 teams, contributing to a collaborative and positive work environment.
- Commitment to providing compassionate, high-quality care to individuals in crisis.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and training
- A supportive and inclusive work environment
Join our team and help us provide critical support to those in need through the 988 Suicide & Crisis Lifeline. Your expertise and compassion can make a profound difference in our community.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Qualifications:Bachelor's degree or equivalent combination of related education, training & experience.
Experience in crisis intervention, emergency services, or related field preferred.
Salary : $22 - $25