What are the responsibilities and job description for the Loan Servicing Specialist position at Northwest?
Job Description
The Loan Servicing Specialist is responsible to provide support to all areas of loan servicing while keeping working knowledge of loan servicing systems and processes.
Essential Functions
Maximize technology tools available
Partner with third party vendors and agencies
Review and sending customer correspondence
Ensure compliance with Company policies and practices, Federal / State regulations, accuracy of information, service levels are being met, and total quality of work preformed
Master departmental policies and procedures
Provide exceptional customer service
Self-learn/ knowledge of appropriate loan servicing support systems
Provide excellent customer and business unit support service
Maintain knowledge of job specific products and services
Interact as appropriate with other business units within the bank
Manage work queues / workflows as needed
Support for testing of new products and services
Identify and resolve customer service issues
Recommend improvements to procedures
Review appropriate departmental records and processes
Recommend quality control enhancements
Additional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Additional Responsibilities
Complete special projects upon request
Safety and Health for those without supervisory duties
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma
or equivalent
Work Experience
3 - 5 years related banking/lending experience
2 - 6 years customer service experience
2 - 6 years technological or relevant experience
General Employee Knowledge, Skills, and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Proficient with Microsoft Office software.
Applicant must demonstrate organizational, time management, and basic computer navigational skills.
Applicant must be able to multitask and handle workloads with deadlines.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.