What are the responsibilities and job description for the Account Manager position at Northwest Respiratory Services Llc?
The Account Manager is responsible for promoting and selling Northwest Respiratory Services (NRS) products and services to prospective and existing customers. This role supports company growth and revenue goals by identifying new business opportunities, nurturing existing client relationships, and ensuring customer needs and expectations are effectively communicated within the organization. The Account Manager plays a key role in delivering an exceptional customer experience while driving long-term account retention and satisfaction.
Essential Duties & Responsibilities:
- Present and sell NRS products and services to current and potential clients.
- Prepare action plans and schedules to identify specific targets as well as project the number of contacts to be made.
- Follow up on new leads and referrals resulting from field activity.
- Identify sales prospects and contact these and other accounts as assigned.
- Prepare presentations, proposals and sales contracts.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Prepare paperwork to activate and maintain contract services.
- Identify and resolve client concerns.
- Prepare status reports, including activity, closings, follow-up, and adherence to goals.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate NRS staff.
- Coordinate NRS staff to accomplish the work required to close sales.
- Develop and implement special sales activities to reduce stock.
- Participate in marketing events such as seminars, trade shows, and telemarketing events.
- Follow-up for collection of payment.
- Coordinate shipping schedules and delivery of merchandise and services.
- Other duties as assigned.
Qualification Requirements:
- Education/Experience – Bachelor’s degree preferred; Experience in outside sales preferred.
- Time Management – Ability to work independently, organize and manage multiple priorities with little supervision.
Physical Demands:
- Prolonged sitting and standing (8 hours/day). Excessive driving.
Equipment Used:
- Computer, keyboard, mouse, telephone, headset, other miscellaneous office supplies.
- Company vehicle for transportation to current and potential customer sites.
Work Environment:
- Working conditions are normal for an office environment. Work requires significant local travel and may require occasional overnight travel and weekend and/or evening work.
- Driving – to sales calls.
- At Home – work is often done from within the Account Manager’s residence.