Business Administrative Specialist

Northwest Registered Agent is looking to add to our team in our brand-new Birmingham, Alabama office located at 2121 1st Ave N Birmingham, AL. This is a full-time, Monday–Friday, in-office position working alongside an awesome set of teammates as we establish this new office.

We are seeking self-motivated self-starters who can also demonstrate patience and adaptability. In this fast-paced position, excellent organizational skills and attention to detail are essential.

At Northwest Registered Agent, we believe in hiring good people and giving them the autonomy they need to succeed. We are looking for individuals who approach their work as if it were their own business. We trust our team members to make decisions, solve problems, and interact with our clients in a genuine and personable manner. We operate with autonomy and expect you to make good decisions even when there isn't a clear policy. If it's the right thing for the client, we want you to do it.

Your story matters to us! We love to see a cover letter; tell us about your background, experience, and what excites you about this role.

What You'll Do

Every day is different. We operate in a fast-paced environment and expect our team to be flexible and adapt to changing priorities. You'll wear multiple hats as needs shift throughout the week, some days mail processing takes priority, other days you're focused on walk-in clients or filing deadlines. Here's what a typical week includes:

• Help establish the office – As part of a brand-new team, you'll help set up processes, workflows, and day-to-day operations as the office launches. You'll work with your manager, remote teams, and internal support to build how this office operates. This requires flexibility, problem-solving, and comfort with ambiguity.
• Process mail – Open, scan, file, and send out mail accurately and within set timelines.
• Process Service of Process – Process and upload Service of Process documents to our portal.
• Handle business filings – Research requirements, prepare filings, submit to the Secretary of State, and monitor status to ensure everything moves forward on time and accurately.
• Support clients directly – Answer client questions via email and phone; help walk-in clients understand their options and move forward with their business needs.
• Problem-solve and own it – Identify issues before they become problems, research answers, coordinate with teammates (both local and remote experts) to solve client problems, and follow through without needing reminders.
• Learn continuously – Build expertise across our services, products, and how we help clients—stay curious and adaptable as your responsibilities grow.
• Support your teammates – Help where needed, share what you've learned, and be someone others can count on.

We're Seeking People Who

• Have strong attention to detail and organizational skills.
• Are self-motivated and a quick learner.
• Have excellent customer service skills and are a clear communicator.
• Have a can-do attitude and genuinely want to help clients succeed; you'll do what it takes to move their business forward.
• Are comfortable with computer systems and online research.
• Are eager to learn about our business and solve client problems.
• Approach your work as if it were your own business; you make good decisions, solve problems, and interact with clients in a genuine and personable manner.
• Are collaborative and coachable.
• Available to work in-office daily, Monday–Friday.

Bonus: Background in retail, restaurant, hospitality, or other customer-facing roles; we know you've dealt with difficult situations and high-pressure moments, and we value those skills.

Starting Wage: $18.50/hour $2/hour in-office increase (In-office stipend may change based on role or business decision)

Benefits:

• 100% employer-paid medical, dental, and vision
• 22 days PTO annually 4 paid holidays (New Years Day, 4th of July, Thanksgiving Day, Christmas Day)
• PTO increases to 29 days after 3 years; flexible, uncapped after 5 years
• Paid maternity and paternity leave
• 6% company matching 401(k) with no vesting period
• Annual review with raise option

Learn more about us: https://www.northwestregisteredagent.com/

Pay: $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• What about this role or company made you want to apply?

Ability to Commute:

• Birmingham, AL 35203 (Preferred)

Work Location: In person

Salary : $19 - $21