What are the responsibilities and job description for the Patient Service Representative position at Northwest Miss Regional Medical Center?
Are you passionate about providing excellent patient care and making a difference in the lives of your community? Northwest Mississippi Regional Medical Center (NWMRMC) is seeking a dedicated and compassionate Patient Services Representative (PSR) to join our growing healthcare team.
The Patient Services Representative (PSR) is the first point of contact for patients accessing after-hours outpatient care. This role supports patient registration, scheduling, insurance verification, and front-desk operations to ensure an efficient and compassionate patient experience. The PSR plays a vital role in maintaining clinic workflow during evening and weekend hours.
About Us:
At Northwest Mississippi Regional Medical Center, we are committed to providing high quality, sustainable healthcare to the citizens of Northwest Mississippi. We believe in a collaborative work environment where each team member plays an integral role in promoting the health and well-being of our patients.
Why Join Us?
- Mission-Driven Work: Support a community-focused healthcare organization dedicated to improving lives.
- Professional Growth: Opportunities for training, development, and career advancement.
- Positive Work Environment: Join a team of passionate professionals in a supportive setting.
Key Responsibilities:
- Greet and check in patients in a professional, courteous, and timely manner.
- Verify and update patient demographic and insurance information.
- Collect co-pays and outstanding balances as applicable.
- Register patients accurately in the Electronic Medical Record (EMR) system.
- Schedule follow-up appointments or refer to appropriate departments as needed.
- Answer incoming calls and provide information or direct to appropriate personnel.
- Maintain confidentiality and compliance with HIPAA regulations.
- Support clinical staff with non-clinical tasks to facilitate patient flow.
- Monitor the lobby/waiting area to ensure safety and service standards.
- Reconcile end-of-shift cash drawers and payment logs.
- Maintain knowledge of clinic hours, services, and provider schedules.
- Adhere to clinic policies regarding emergency response and closing procedures.
- Participate in ongoing training and quality improvement initiatives.
Requirements
Qualifications:
High school diploma or equivalent
1–2 years in a medical front office or customer service setting, preferably in urgent care or outpatient services preferred
Familiarity with medical terminology and insurance plans (Medicaid, Medicare, Commercial).
What We Offer:
- Competitive salary and benefits package
- Health, Dental, and Vision Insurance
- Company Paid Basic Life/AD&D Insurance & Long-Term Disability Insurance
- Retirement plan options
- Generous personal time off (PTO) pay schedule
- Supportive, friendly work environment with opportunities for professional development and growth
- The opportunity to make a real impact in the lives of our patients
Be a Part of Something Bigger!
At NWMRMC, we believe in our mission to drive meaningful change in the communities we serve. If you're ready to apply your expertise in a role that truly makes a difference, don't wait-take the next step in your career today. We can't wait to welcome you to our team!
Northwest Mississippi Regional Medical Center (NWMRMC) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.