What are the responsibilities and job description for the Purchasing / Customer Service position at Northwest Fireplace and Chimney, LLC?
Join the Team at Northwest Fireplace & Chimney!
At Northwest Fireplace & Chimney, we're more than just a workplace—we're a close-knit team that works hard, supports one another, and takes pride in delivering exceptional service to our customers. As a locally owned and growing company, we're looking for a dependable, motivated person who enjoys variety, thrives in a fast-paced environment, and loves helping keep things running smoothly.
If you enjoy solving problems, staying organized, working with people, and learning something new every day, we'd love to meet you!
About the Role
As our Purchasing & Customer Service Coordinator, you'll play an important role in supporting both our office operations and field teams. You'll help ensure materials arrive on time, customers receive outstanding service, and our day-to-day operations stay organized and efficient.
No two days are exactly alike! One moment you might be coordinating vendor orders, and the next you'll be helping customers, scheduling appointments, or assisting in our showroom. This is a great opportunity for someone who enjoys wearing multiple hats and being an essential part of a growing business.
Whether you already have purchasing experience or you're eager to learn, we'll provide training and support to help you succeed.
What You'll Do
As part of our team, you'll help keep our business moving by:
- Scheduling service calls and coordinating technician appointments
- Answering phones and providing friendly, professional customer service
- Recording customer payments and preparing updated invoices
- Creating purchase orders and tracking deliveries with multiple vendors
- Communicating with vendors and team members to keep projects on schedule
- Researching and sourcing specialty or hard-to-find fireplace and chimney parts
- Monitoring inventory levels and tracking expenses
- Using QuickBooks, Google Workspace, and ServiceTitan to manage daily tasks
- Assisting with general office and showroom support as needed
What We're Looking For
The ideal candidate is organized, positive, dependable, and enjoys working with both customers and coworkers.
We're looking for someone who has:
- A friendly, upbeat, and professional attitude
- Excellent organizational skills and attention to detail
- Strong communication and customer service skills
- Office, administrative, warehouse, or purchasing experience (preferred)
- Confidence using computers and learning new software
- A willingness to learn our products, services, and industry
- The ability to multitask and adapt in a fast-paced environment
- Basic knowledge of tools, construction, or home improvement (helpful, but not required)
- Sales experience is a bonus, but not required
Why You'll Love Working Here
We believe great employees deserve great benefits and a positive work environment.
We offer:
- Competitive hourly pay: $18.00–$25.00 per hour, based on experience
- Paid training
- Paid holidays
- Paid vacation
- Health, dental, vision, and life insurance
- 401(k) retirement plan
- Company-provided uniforms
- A supportive, team-oriented workplace
- Opportunities to learn, grow, and build a long-term career with a locally owned company
Schedule
- Full-time
- Monday–Friday
- 8:00 AM–5:00 PM (8-hour shift)
- Occasional Saturdays as needed
Work Location
In person
If you're looking for a career where your contributions make a difference every day—and where you'll be part of a team that values hard work, reliability, and great customer service—we'd love to hear from you.
Apply today and grow with Northwest Fireplace & Chimney!
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25