What are the responsibilities and job description for the Purchasing / Customer Service position at Northwest Fireplace and Chimney, LLC?
Purchasing / Customer Service
Pay: $18.00-$25.00 per hour
At Northwest Fireplace & Chimney, we’re more than just a workplace—we’re a close-knit, hardworking team that takes pride in what we do. As a locally owned and growing company, we’re looking for a motivated, dependable individual who enjoys variety in their day and takes satisfaction in keeping things running smoothly.
If you like a role where no two days are exactly the same—and where you get to work with both people and products—this could be a great fit for you!
About the Role
This position is a great opportunity to build hands-on knowledge in the fireplace and chimney industry while becoming well-versed in our products, services, and day-to-day operations.
We’re looking for someone who is flexible, curious, and ready to jump in where needed. In addition to purchasing and coordination, while also assisting in the office and/or showroom—making this a perfect fit for someone who enjoys variety and staying engaged throughout the day.
If you’re looking to grow with a local company, develop new skills, and be part of a supportive team, we’d love to hear from you!
Job Responsibilities
In this role, you’ll be a key part of keeping our operations running smoothly from start to finish. Your day-to-day will include:
- Scheduling jobs and coordinating service appointments
- Recording customer payments and issuing updated invoices
- Creating purchase orders and tracking ETAs across multiple vendors
- Communicating with vendors and office staff to ensure parts and orders stay on track
- Researching and sourcing hard-to-find or specialty parts
- Using tools like QuickBooks, Google Suite, and ServiceTitan to stay organized and efficient
- Answering phones, booking appointments, and delivering top-notch customer service
- Tracking expenses / inventory
Ideal Candidate
We’re looking for someone who brings a great attitude and a willingness to jump in wherever needed. The ideal candidate will have:
- An upbeat, positive, and professional attitude
- Strong organizational skills and attention to detail
- Excellent customer service and communication skills
- Prior office and/or warehouse experience
- Comfort with technology and the ability to learn new software quickly
- A willingness to learn new products, procedures, and industry terminology
- A basic understanding of tools or construction (helpful, but not required)
- Sales experience is a plus—but not required
What We Offer
We take care of our team and value your time and effort:
- Paid holidays
- Paid vacation
- Paid training
- Uniforms provided
- Health insurance
- 401(k) retirement plan
Schedule
- 8-hour shift
- Monday – Friday: 7:30 AM – 5:00 PM
- Occasional Saturdays as needed
Ready to join a company where your work truly matters?
Apply today and grow with Northwest Fireplace & Chimney!
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25