Patient Concierge - Front Desk

Job Type

Full-time

Description

Job Summary:

Provide exceptional customer service through various patient-facing tasks, including scheduling appointments, verifying demographic and financial information, completing patient registration, processing paperwork, coordinating care, triaging phone calls, and providing information about services. This is an entry-level position.

Duties/Responsibilities

• Deliver personalized service during patient registration, including greeting patients, updating information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors.
• Assist patients with paperwork and effectively manage escalated situations.
• Schedule all provider appointments and ensure pre-certifications, prior authorizations, and interpreter services are obtained when needed.
• Collect payments, issue receipts, and follow procedures for transaction completion.
• Maintain accurate cash records and balance daily transactions.
• Keep the waiting and reception areas clean and orderly.
• Maintain working knowledge of office equipment and oversee supply inventory and restocking.
• Prepare and maintain complete and accurate electronic medical records, forms, and registration materials by company policies.
• Ensure compliance with HIPAA regulations regarding the use and protection of medical records.
• Track and order office supplies as needed.
• Perform other duties as required with flexibility.
  
  

Requirements

Required Skills/Abilities:

• Proficiency in Microsoft Office Suite, G-Suite, and Windows environments.
• Flexible and willing to help in all areas; effective team player.
• Strong verbal and written communication skills.
• Excellent organizational skills, attention to detail, and problem-solving ability.
• Capable of handling multiple tasks in a dynamic setting.
• Strong time management and adaptability in a changing environment.
  
  

Education And Experience

• High school diploma or equivalent required.
• One (1) year of general office experience; healthcare setting preferred.