Inside Sales Representative - Kearney/Hastings, NE

Job Summary:

Perform a wide variety of duties from handling incoming and outgoing customer work through estimating and scheduling customer jobs to handling customer sales through processing quotations and sales orders to incoming and outgoing vendor shipment and warehouse maintenance.

Work Performed:

• Respond to incoming sales activities while promoting a professional company image through prompt, thorough, and courteous customer service.
• Process customer orders, advising on product applications, availability, correct parts, catalog numbers, shipping charges and price. Secure customer purchase order authorization.
• Contact vendors to determine product availability, application, price, shipping dates and delivery charges.
• Assist walk-in customers, pull orders, and load customer products.
• Follow all company procedures as instructed.
• Confer with office, shop, sales, and management staff on issues relating to customer service.
• Handle purchasing of direct ship orders and non-stock products.
• Track all customer sales quotations to ensure timely follow-up.
• Use computer reports to track daily customer orders to ensure meeting customer requirements.
• Prepare formal quotes for various new equipment and projects.
• Contact customers with quote pricing on new product.
• Contact vendors to establish price and availability of replacement parts and/or repair items for customer jobs.
• Customer contact for job estimating and route scheduling.
• Assist in maintaining correct branch physical inventory.
• Assist in preparing job estimates.
• Handle incoming phone calls from customers.
• Call customer with repair quotes. Note repair versus replacement cost and communicate service options to appropriate customer representatives.
• Keep work area neat and clean as directed by supervisor.
• Perform any other duties as assigned by the Manager.
• Attend company and/or vendor / manufacturer-sponsored training seminars to improve product knowledge and/or job skills.