Software Support Analyst Manager

Location

Northwest Regional Data Center
2121 W Casino Rd
Everett, WA 98204

Position Summary

The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.

The Software Support Analyst Manager is a leadership role responsible for delivering driving high-quality customer service and operational excellence within the Northwest Regional Data Center. This position is responsible for setting long-term goals, planning staffing needs, and overseeing the entire lifecycle of client issue resolution from identification and tracking to training and final reporting. By establishing rigorous quality standards and providing technical guidance on school information systems, they ensure that customer needs are met efficiently. Additionally, the role involves heavy engagement in strategic planning, project management for software conversions, and the full scope of personnel management, including hiring, training, and performance evaluation to foster a productive and responsive support team.

Full Job Description

Qualifications

Bachelor’s Degree in Computer Science, Information Systems, Accounting, or other related field, Master’s degree preferred. Five or more years of progressively responsible professional experience in a related field. An equivalent combination of education and experience may be substituted which provides the skills, knowledge, and abilities to perform the essential functions of this position. WA State Patrol background clearance required.

Employment Conditions and Benefits

Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting or standing for extended periods of time working at a computer is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position. This position is telecommute-eligible per Policy 5225.

Hazards: Those present in a normal office environment. Routine travel may pose potential hazards including traveling in inclement weather conditions, varied road conditions, rush hour traffic, etc.

Benefits Include:
Medical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities.

Salary Range

How to Apply

Submit a complete application at nwesd.org/jobs. Applications for this position must include:

• Letter of Interest
• Resume
• Copies of Transcripts (Official or Unofficial)
• Other documents may be included at your discretion