IT Support Specialist

Job Summary

The IT Specialist is responsible for maintaining, troubleshooting, and supporting the organization’s technology infrastructure. This role ensures the smooth operation of computer systems, networks, and software applications while providing technical support to end users. The ideal candidate is detail-oriented, solutions-driven, and able to communicate technical concepts to non-technical staff.

Roles and Responsibilities

• Support the growth of the institution by performing computer installs, network equipment installs, cable runs, cable terminations, and any other IT-related tasks.
• Assist with building and maintaining servers/storage units.
• Help install and maintain network devices. i.e., switches, routers, wifi access points, and line-of-sight devices.
• Performing routine checks of the IT department equipment to ensure functionality.
• Data security. i.e., firewall, antivirus, encrypting drives.
• Advanced troubleshooting of problems as they arise.
• Maintenance of all technology hardware and peripherals on campus.
• Management and organization of all technology inventory, including the request for new hardware and peripherals.
• Development of strategies for on-campus technological improvements.
• Maintenance of printers and camera systems
• All other duties as assigned.

Experience

• 1–3 years of experience in IT support, help desk, or systems administration 
• Hands-on experience with network troubleshooting (LAN/WAN, VPN) 
• Experience with Active Directory and ticketing systems
• Familiarity with hardware setup, imaging, and deployment

Skills and Qualifications

• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Ability to prioritize tasks and manage time effectively
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Knowledge of operating systems, software installation, and system updates
• Ability to document processes clearly and accurately

 License/Certification

• PREFERRED: Advanced Information Technology Certifications

 Education

• PREFERRED: Undergraduate degree

 Job Type 

• Full Time

 Schedule

• Monday -Thursday: 10 a.m. – 8 p.m.
•  Friday: 8 a.m. - 12 p.m.
• Saturday-Sunday: Off

 Salary 

• $55,000/ Annually Based on Prior Education and Experience

Company Benefits (Work status may affect eligibility for some benefits)

• Health Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k
• 401k Matching
• Employee Discount
• Professional Development Assistance
• Referral Program
• Retirement Plan
• On-Site Leadership Training
• CPR Certification Available to All Employees
• Most Federal Holidays Off – Paid, Full Time Only
• Continuing Education Opportunities
• External Higher Education Tuition Discounts
• Free Massages through The Spa at Northwest
• Mental Health Reimbursement Program

Work Location 

• Location Overview (This position will require travel between all campus locations)

Company Accolades

• Best of Las Vegas
• Inc. 5000
• Talk of the Town
• Green Globes Building Certification

Notes to Applicant

• A background check will be conducted on the candidate(s) selected for hire.
• Please be prepared with 3-4 references during the interview process.
• Northwest Career College is an Equal Opportunity Employer.
• Employees are eligible for a salary evaluation after 90 days. Term-based contracts are eligible for annual evaluations based on industry standards and expectations.

Disclaimer: Employment offers may be contingent upon employment verification. Northwest Career College may begin employment verification prior to hiring. Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes. If copies of these documents cannot be provided, you will be asked to update and resubmit your resume to Employee Services.