Loan Servicing Specialist-Indirect

Overview

The Loan Servicing Indirect Specialist is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level agreements (SLAs). and ensuring compliance of loan packages received for funding.

Essential Functions

• Partner with third party vendors and agencies

• Review and send customer correspondence

• Ensure accuracy of information

• Provide excellent customer and business unit support service

• Maintain knowledge of job specific products and services

• Interact as appropriate with other business units within the bank

• Manage work queues / workflows as needed

• Support for testing of new products and services

• Identify and resolve customer service issues ‘

• Perform all duties required for the funding of indirect loans, including document review

• Meet SLA’s

• Partner with vehicle specialists as required to assure proper documentation for securing collateral

• Ensure compliance of loan packages received for funding

• Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

• Partner with vehicle specialists as required to assure proper documentation for securing collateral

• Preform relevant administrative duties as required

• Review appropriate departmental records and processes

• Ensure total quality of work preformed

• Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

Qualifications

• High School Diploma or equivalent preferred

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