What are the responsibilities and job description for the Medical Front Desk Receptionist position at Northwest Arkansas Urology Associates?
Medical Front Desk Receptionist – Join Our Team!
Full-Time | In-Person | Private Medical Clinic
Are you a friendly, organized, and dependable professional who enjoys helping people? We’re looking for a Medical Front Desk Receptionist to join our team and be an important part of creating a welcoming experience for every patient who walks through our doors.
As the first point of contact for our patients and visitors, you’ll play a key role in keeping our clinic running smoothly. We’re looking for someone who is professional, compassionate, detail-oriented, and comfortable working in a busy medical office environment.
If you enjoy working with people, staying organized, and being part of a close-knit team, we’d love to hear from you!
What You’ll Do
- Welcome patients and visitors with a friendly, professional attitude.
- Manage patient check-in and check-out efficiently.
- Schedule and confirm appointments using our EHR and scheduling systems.
- Answer incoming calls and assist patients with questions and requests.
- Accurately enter and maintain patient information.
- Verify insurance eligibility and benefits by phone and online.
- Explain patient balances, co-pays, deductibles, and coinsurance in a professional and respectful manner.
- Collect patient payments and account balances.
- Communicate with insurance companies, physicians, office administrators, and clinic staff.
- Assist patients and visitors with directions and general information.
- Help with daily administrative tasks and keep the front desk organized.
- Work closely with our team to provide excellent patient care and service.
✨ What We’re Looking For
Required:
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Professional and friendly telephone manner.
- Strong computer and data-entry skills.
- Ability to multitask while maintaining accuracy and attention to detail.
- Ability to communicate effectively with patients, coworkers, physicians, and insurance representatives.
Preferred:
- 1 year of medical front desk or administrative experience.
- Experience working in a medical office.
- Experience with insurance verification and authorizations.
- Experience with patient accounts, collections, or payment processing.
- Knowledge of medical terminology.
- Familiarity with EHR and practice management systems.
- Experience with appointment scheduling software.
- Knowledge of health insurance plans, deductibles, coinsurance, and co-pays.
- Experience with Nextgen office is a plus.
Why Join Us?
We offer a comprehensive benefits package, including:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Life insurance
- Paid time off
- Retirement plan
Position Details
Position: Medical Front Desk Receptionist
Job Type: Full-time
Work Location: In person
COVID-19 Vaccination Requirement
This office requires all employees to have a COVID-19 vaccination.
If you’re personable, dependable, organized, and ready to make a difference in the patient experience, we encourage you to apply! We look forward to meeting you.
Salary : $16