Volunteer Operations Coordinator

We are adding positions to support our growth in programs to diversify how we can support children and families. 

Volunteer Operations Coordinator

To apply click this link

Annual Salary:  $42,000.000 - $48,000.00 plus a robust benefits package

The mission of Northwest Arkansas Children’s Shelter is to provide a safe haven, high quality care, and hope for the future to children impacted by trauma.

ABOUT THE ORGANIZATION:

Established in 1993, NWACS is a private, non-profit organization. Our 32-bed, state-of-the-art residential Shelter provides 24-hour emergency care for children throughout Arkansas who are victims of abandonment, abuse or neglect. Building on three decades of experience working with children and trauma, in 2020 our work expanded with the opening of Hope Academy, the first trauma-centered open enrollment charter school in the state of Arkansas. Our work centers around positive trauma-informed practices and takes a comprehensive, whole child approach to care and education; creating a stable, safe and loving environment in which the hundreds of children who walk through our doors each year can begin to heal. 

OUR VALUES: 

Head: We foster a culture of strategy and innovation.

Heart: We serve our children, families and staff with compassion and dedication.

Hands: We work collaboratively and respectfully, striving for excellence in all we do.

Hope: We provide the foundation for a better tomorrow.

THE POSITION: 

The Volunteer Operations Coordinator is responsible for resource allocation across the organization. This role serves as the lead coordinator of our volunteer infrastructure, helping to implement and manage a new volunteer structure designed to empower experienced volunteers to lead and support other volunteers across key operational areas, while also actively recruiting and engaging new volunteers to meet current organizational needs. The Volunteer Operations Coordinator plays a central role in building and sustaining a robust volunteer pipeline that supports both operational and programmatic needs and drives donor engagement.

Key Responsibilities:  

• Help implement and manage a new volunteer structure designed to empower experienced volunteers to lead and support other volunteers across key operational areas, while also actively recruiting and engaging new volunteers to meet current organizational needs.
• Provide guidance, tools, and support to lead volunteers so they can successfully recruit, train, and lead individual volunteers in their assigned areas.
• Serve as the primary liaison for volunteer leadership, supporting scheduling, project management, recognition, and issue resolution.
• Coordinate and implement systems to recruit, orient, train, and retain volunteers at all levels.
• Ensure volunteer roles align with Shelter priorities and are fully staffed to support ongoing operations, service projects, and events.
• Track and report on volunteer metrics to support continuous improvement and donor stewardship efforts.
• Project Manager for Quarterly Volunteer days, Group Volunteer days, and Christmas activities.
• Serve as the central point of coordination between departments for all volunteer and resource-related activity.
• Produce regular reports on inventory, volunteer activity, and community engagement to support organizational planning.
• Assist the Vice President of Operations and Development team with strategic and administrative support, as needed.
• Participate in staff meetings, cross-departmental projects, and training sessions.
• Ability to drive Agency vehicles; including 15 passenger van’s, box trucks, and other vehicles (CDL not required).
• Other duties as assigned.

Essential Knowledge, Skills, and Attributes:

• Proficiency in the use of computers and office equipment.
• Highly organized and self-motivated.
• Excellent verbal, writing, editing, and communication skills. 
• Ability to present information concisely and effectively, both verbally and in writing. 
• Ability to prioritize and multi-task work; self-motivated and excellent in building relationships. 

Minimum Qualifications:

• 2 years of experience working in an office environment.
• Twenty-one years of age or older.
• High School Diploma or equivalent.
• Must pass all criminal history and child maltreatment background checks.
• Must submit to a pre-employment drug screen, as well as random drug screens when directed.
• Valid driver's license, proof of personal automobile insurance, and acceptable driving record required to drive shelter vehicles for shelter business.

Preferred Qualifications :

• Experience working in a nonprofit organization.
• Experience working with and organizing volunteers
• Experience working with in-kind donations and donation management.

Working Conditions and Environment/Physical Demands:

The demands described are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods of time.
• Ability to lift up to 50 pounds.
• Must pass all criminal history and child maltreatment background checks.
• Must submit to pre-employment a drug screen as well as random drug screens when directed.
• Must maintain confidentiality and privacy regarding all Children’s Shelter residents' information in accordance with NWACS policy and all applicable Federal and state laws/regulations.
• Attend and participate in mandatory training, staff meetings, and all other events, as required.
• Set, maintain, and communicate appropriate personal and professional boundaries.
• Complete all required documentation in a timely manner per NWACS procedures.

Northwest Arkansas Children's Shelter is an Equal Opportunity Employer and all qualified candidates are encouraged to apply. NWACS offers excellent benefits and a competitive salary based on experience. For consideration, qualified candidates must submit a cover letter and detailed resume.