What are the responsibilities and job description for the Service Greeter position at Northtown Automotive Companies?
Occupational Summary:
Responsible for immediately greeting customers as they enter into the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience
Schedule: Full-time : 2 shifts available
- A full-time, 3-day shift, 7:30am until 9:00pm, that rotates every 4 weeks.
Mon/Tues/Wed for 4 weeks, then Thurs/Fri/Sat for 4 weeks)
- A full-time, 5 day shift Monday - Friday
Essential Job Functions:
- Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc.
- Immediately greeting all customers and directing them to the appropriate service advisor or team member
- Locating pre-written repair order and confirming information with the customer
- Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off)
- Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go.
- Washing vehicles and/or wiping them down as requested and needed
- When loaner cars are returned; document all incoming mileage and walk around vehicle. Report any damage and the overall condition of loaner to TSMA. Park loaner in customer parking.
- Maintain service drive to ensure it is free of dirt, debris, and snow
- Inspect customer lounge, straightening up of area and refilling coffee/snacks as needed
- Filing repair orders
- Road testing vehicles
- Identify and remove new/used cars in service parking and move to correct location
Qualifications:
- Valid in-state drivers license.
- Professional personal appearance
- Excellent communication skills
- Ability to read and comprehend instructions, both verbal and written.
- Ability to operate smartphone, tablet and/or PC.
Salary : $16 - $18