What are the responsibilities and job description for the IT Support L2 position at Northtown Automotive Companies?
The Level 2 Tech/System Admin role is a full-time, on-site position based in Buffalo.
Northtown Automotive Group is looking for a Level 2 IT Support Technician to join our team. In this role, you'll serve as an escalation point for Tier 1 support, resolving complex issues across Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID environments.
You'll combine hands-on troubleshooting with light systems administration, and you'll help mentor junior technicians and improve our documentation and processes along the way.
Qualifications:- Valid and active NYS drivers license is required
- Candidates must possess strong troubleshooting and Technical Support skills for resolving escalated system and user issues.
- Candidates must possess Maintenance & Repair skills for hardware, software, Server, and network components in business environments.
Candidates must possess Preventive Maintenance skills to monitor systems, apply updates, and reduce downtime. - Candidates must possess Training skills to guide users and mentor junior team members on tools, best practices, and procedures.
- Experience with Windows and/or Linux server administration, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and basic security practices.
- VMware Knowledge a Plus.
- Strong documentation habits, attention to detail, and the ability to prioritize multiple support requests and projects.
- Effective communication skills and the ability to work collaboratively with technical and nontechnical stakeholders on-site.
- Relevant certifications (such as CompTIA A ,
- Network , Security , or Microsoft certifications) or
- Microsoft certifications) or equivalent practical experiences are beneficial.
Salary : $65,000 - $75,000