What are the responsibilities and job description for the Front Desk Receptionist position at Northstarr Cardiothoracic Surgery, LLC?
Job Overview
NorthStarr Cardiothoracic Surgery is seeking an energetic and highly organized Full Time Front Desk Receptionist to be the welcoming face of our office. (8am-5pm).
The ideal candidate will possess strong organizational skills, excellent communication abilities, and flexibility to ensure a smooth and efficient workplace environment. In this role, manage the front desk, work closely with the NorthStarr team to support daily operations, including managing the phone system, office equipment, and computer systems.
Duties
- Opening and Closing Office doors.
- Greeting visitors, clients, and staff warmly, always making a positive first impression.
- Manage multi-line phone systems, answer all calls promptly and professionally, routing calls appropriately and offering voicemail, paging, or redirection as needed.
- Check in patients; obtain accurate patient information, ID, and insurance cards, ensuring all registration forms are complete while maintaining strict patient confidentiality.
- Collect patient co-pays at the time of check-in.
- Facilitate patient flow and communicate any delays with patients and clinical staff.
- Schedule patient appointments, including post-operative and follow-up visits.
- Confirming appointments.
- Copy and forward patient information to requesting parties upon receipt of appropriate consent for the release of medical records.
- Maintain reception areas, waiting rooms, and office records in a clean, organized, and confidential manner.
- Perform general office duties such as filing, photocopying, faxing, managing office supplies, and other related duties as directed or assigned to keep the workspace running smoothly.
Qualifications
- Ability to use multi-line phone systems, including transferring calls and paging.
- Ability to triage information to route calls to the appropriate person.
- Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing, and scheduling patients.
- Ability to use word processing software.
- Exceptional phone communication skills combined with professional phone etiquette.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
- Ability to work well under pressure with minimal supervision.
- Ability to demonstrate customer service expertise, a friendly demeanor, and a problem-solving mindset to every interaction. Skilled in calming and defusing irate callers and patients, collaborating with them to identify their concerns, and ensuring their calls are properly directed.
Join us to be part of a dynamic team dedicated to delivering outstanding service while supporting the daily operations of our organization. We value initiative-taking individuals who thrive on making meaningful contributions through their organizational skills and cheerful outlook!
Pay: $18.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- Explain to me what your work ethic is?
- What is your idea of good attendance?
Education:
- High school or equivalent (Required)
Experience:
- Medical Customer service: 1 year (Required)
Work Location: In person
Salary : $18 - $20