What are the responsibilities and job description for the Call Center Service Agent position at Northstar Memorial Group?
NorthStar Memorial Group is seeking a Call Center Service Agent at Greenwood Memorial Park and Mortuary in San Diego. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.ResponsibilitiesAnswer incoming calls and route them to the correct departmentHandle customer inquiries, complaints, and issuesProvide pricing to client families and schedule appointmentsManagement of the service/appointment calendarWalking families through the next steps after a passing has occurredQualifications1 years of experience in a customer service environmentHigh School Diploma or equivalentExcellent communication and customer service skillsBasic computer knowledge (Windows, MS Word, MS Excel, internet)Compensation$21.00- $23.00 /hr.BenefitsMedical, Dental, and Vision InsuranceHealth Savings Account (HSA)Life Insurance401(k) with Employer MatchingWe are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status
Salary : $21 - $23