What are the responsibilities and job description for the Scheduling Specialist - Patient position at Northshore Home Health Care?
Role Overview
Provides exceptional patient scheduling and supports in-clinic care team coordination to enhance community health.
Key Responsibilities
Must be able to move within the facility, communicate effectively, and perform routine physical activities. Reasonable accommodations available for disabilities.
Core Values: Social Responsibility, Patient-Centered Care, Respect, Continuous Improvement, and Fun.
Provides exceptional patient scheduling and supports in-clinic care team coordination to enhance community health.
Key Responsibilities
- Serves as the first point of contact, delivering excellent customer service and managing patient inquiries.
- Schedules appointments, follow-ups, and in-room visits to support continuity of care.
- Conducts proactive outreach to reschedule missed appointments and manages patient waitlists.
- Monitors provider schedules for gaps and collaborates with care team members to optimize appointments.
- Maintains expertise in clinic workflows, documentation, and scheduling standards.
- Communicates appointment details clearly and documents activities in electronic health records.
- Supports quality improvement initiatives related to scheduling and access.
- High school diploma or equivalent; clinical or customer service experience preferred.
- Strong attention to detail, excellent communication, and customer service skills.
- Knowledge of HIPAA regulations, computer skills, and ability to multitask.
- Compassionate, team-oriented, and committed to a respectful environment.
Must be able to move within the facility, communicate effectively, and perform routine physical activities. Reasonable accommodations available for disabilities.
Core Values: Social Responsibility, Patient-Centered Care, Respect, Continuous Improvement, and Fun.