What are the responsibilities and job description for the Service Desk I Full Time | Bismarck, ND position at Northriver IT Services?
Essential Duties And Responsibilities
The essential functions include, but are not limited to the following:
The essential functions include, but are not limited to the following:
- Triage service ticket to determine urgency and appropriate next steps.
- Troubleshoot technical severity of issue.
- Become subject matter expert on all things Microsoft.Maintain identity management for Customers.
- Troubleshoot wired and wireless networks, predominantly for Microsoft clients.
- Shipping and tracking logistics of equipment for our Customers and technicians.
- Primary telephone contact for all inbound requests.
- Identify and advise on technical concerns and deficiencies and look for areas of improvement.