What are the responsibilities and job description for the Veterinary Receptionist/Customer Service Representative position at Northridge Animal Clinic?
Do you like the circus? We are looking for a full-time juggler to provide excellent customer service to our amazing clients in our fast-paced 3 doctor practice. In order to thrive, multitasking is a must as is being a team player. We have a family-oriented environment for both our staff and clients and looking for someone who would like to help continue to evolve and build lasting relationships. Computer knowledge and being able to navigate through multiple screens/applications is a vital skill for success. Experience in a veterinary or animal setting is helpful, but not required.
Essential Duties and Responsibilities: Answering phones, collecting payments, scheduling follow-up appointments, dispensing medications and selling items that may be available behind the counter. You must be able to differentiate the difference between an emergency and a routine office visit. Since the veterinary reception is the main means of communication between the medical staff and the clients, it is his or her job to communicate to the vet or vet techs any emergencies that walk through the door. Other tasks involve keeping the waiting area clean and well organized, locking up at the end of the day, calling to confirm appointments, sending out reminders (phone, mail, text and e-mail), collecting and sending mail.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $15 - $16